Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

MIRLINDA ISAKU

Perth,WA

Summary

Results-driven psychology graduate and experienced person-in-charge with a deep interest in human resources. Possessing good leadership and interpersonal abilities while being able to solve complex problems alone, as well as within a team with a very professional demeanour. Motivated to learn from different projects that can be challenging to help grow my abilities. Well-versed in outlining job requirements, meeting deadlines, developing sourcing strategies, and scheduling and coordinating interviews, as well as performance reviews. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

PIC (Person In Charge)

Valleygirl
01.2023 - Current
  • Coordinated retail store operations.
  • Knowledge of banking, rostering, transfers, as well as conducting forecast sale achievement report.
  • Conducted performance reviews for each staff member while identifying hiring and training needs.
  • Coordinated daily customer service operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved overall team performance by implementing efficient management strategies and providing clear guidance.
  • Facilitated training sessions for employees on various topics, enhancing their skills and knowledge for career growth.
  • Enhanced employee engagement with regular feedback sessions, professional development opportunities, and recognition programs.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked progress of weekly, monthly, quarterly and annual objectives.
  • Monitored retail operating costs, budgets and resources.
  • Knowledge and experience of Visual Merchandising day done once every week.
  • Communicated with customers and staff and evaluated their needs.
  • Created reports, analyzed and interpreted retail data, like revenues, expenses and competition.
  • Conducted regular audits to ensure store is functional and presentable.
  • Made sure all employees adhere to company’s policies and guidelines.

Duty Manager

Event Cinemas
06.2017 - 01.2023
  • Ensuring that all staff located in each department are working well together each shift and that there are no issues
  • Training new staff members
  • Ensuring everything is stocked up correctly each shift
  • Maintaining effective communication with staff during extremely busy periods
  • Allocating shift breaks and organizing fundraising bookings, as well as birthday function bookings
  • Developed and maintained positive working relationships with others to reach business goals
  • Verified amount of cash in cash drawers, against the day’s receipts, as well as responsibility of money handling, verifying safe amount and entering end of day cash deposit
  • Implementing staff performance reviews and discussing, as well as negotiating further solutions, as well as options
  • Assisted staff with resolving complex customer issues, as well as conflict with other staff members on shift and implementing targeted solutions
  • Processed invoices, adjustments, as well as completed stock take and audits
  • Knowledge of rostering and ordering stock.

Education

DOUBLE DEGREE in BACHELOR'S DEGREE OF PSYCHOLOGY & COUNSELLING -

Edith Cowan University
Perth, WA
02.2023

Skills

  • Exceptional communication skills
  • Self-confidence and motivation
  • Quick learner
  • Ability to Handle pressure well
  • Interpersonal communication skills
  • Skilled multi-tasker
  • Efficient time-management and organization skills
  • Creative problem solver
  • Efficient in conflict resolution
  • Efficient computer skills and knowledge
  • Familiar with social media marketing
  • Meticulous attention to detail
  • Research ability
  • Ability to adapt to change positively
  • Ability to work in a team
  • Analytical Thinking
  • Recruitment, training and hiring knowledge
  • Active Listening skills
  • Professionalism

References

Karen Prowse, 

Event Cinemas Assistant Manager

0407988535


Laura Alisa, 

Vice President/treasurer for AACWA,

0402026920


Anna Lacsamana

Valleygirl MSM,

0410530172

Volunteer Experience

Australian Albanian Community Committee of W.A, 2022


  • Assisted in events and discussed further ideas with the committee to achieve a more successful event for the youth as well as adults, and fundraising for good causes when we can.
  • Supported and supervised the youth while coming up with ideas on how to keep the young ones of our community engaged in every event that is hosted.
  • Assisted in cleaning up and organizing food for the events.

Timeline

PIC (Person In Charge)

Valleygirl
01.2023 - Current

Duty Manager

Event Cinemas
06.2017 - 01.2023

DOUBLE DEGREE in BACHELOR'S DEGREE OF PSYCHOLOGY & COUNSELLING -

Edith Cowan University

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MIRLINDA ISAKU