Mirlinda Isaku
Perth,Australia
Summary
Results driven Psychology Graduate with a robust background in store and people management seeking a challenging and lasting career within a company where I can utilise my skills as well as grow and exceed my knowledge. Committed to leveraging proven track record of successful project execution, leadership abilities and strong communication skills to contribute to success of the company’s business growth.
Overview
8
8
years of professional experience
Work History
Store Manager
Fast Future Brands
01.2023 - Current
- Coordinated retail store operations
- Completed banking daily
- Completed roster every week while managing budgets
- Addressed customer issues and complaints
- Completed payroll
- Conducted forecast sales achievement, audits and best profits data report weekly
- Conducted performance reviews for each staff member
- Ensured all products and displays were merchandised affectively to maximise sales and profitability
- Performed administrative tasks to support smooth operation of all store operations, including timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales
- Monitored stock and completed transfers of stock
- Coordinated daily customer service operations
- Maximized profitability and set sales targets
- Recruited, hired and trained team members
- Communicated with customers and staff and evaluated their needs
Production Assistant (Casual)
Australian Passport Office
06.2022 - 12.2024
- Scanned Passport Applications
- Scanned and cropped passport photos
- Sorted priority and complex passport applications
- Liaised with front counter in finding urgent applications
- Front Counter relief serving Australian Public when required
- Filed applications (hard copies and in the system database)
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Maintained confidentiality of applicant information by adhering to strict privacy policies and regulations.
Duty Manager
Event Cinemas
06.2017 - 01.2023
- Address customer issues and complaints
- Trained new staff members
- Maintained effective communication with staff during extremely busy periods
- Allocated shift breaks and organized fundraising and birthday function bookings
- Verified amount of cash in cash drawers, against the day's receipts, as well as responsible of money handling, verifying safe amount and entering end of day cash deposit
- Implementing staff performance reviews and discussing, as well as negotiating further solutions, as well as options to achieve better performance
- Processed invoices, adjustments, as well as completed stock take and conducted audits
- Knowledge of rostering and ordering stock
- Ensured security and safety regulations were met
- Monitored surveillance footage constantly when in the office when performing admin duties
Education
BACHELOR'S DEGREE - PSYCHOLOGY & COUNSELLING
Edith Cowan University
Perth, WA02.2023
Skills
- Exceptional communication skills
- Self-confidence and motivation
- Quick learner
- Ability to Handle pressure well
- Interpersonal communication skills
- Skilled multi-tasker
- Efficient time-management and organization skills
- Creative problem solver
- Efficient in conflict resolution
- Efficient computer skills and knowledge
- Familiar with social media marketing
- Meticulous attention to detail
- Research ability
- Ability to adapt to change positively
- Ability to work in a team
- Analytical Thinking
- Recruitment, training and hiring knowledge
- Active Listening skills
- Professionalism
- Administrative skills
References
- Karen Prowse, Event Cinemas, 0407988535
- Anna Lacsamana, Fast Future Brands, 0410530172
- Ines Dzelilovic, Australian Passport Office, 0423649097
Timeline
Store Manager
Fast Future Brands
01.2023 - Current
Production Assistant (Casual)
Australian Passport Office
06.2022 - 12.2024
Duty Manager
Event Cinemas
06.2017 - 01.2023
BACHELOR'S DEGREE - PSYCHOLOGY & COUNSELLING
Edith Cowan University
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