MIRNA DINKHAH
Sydney,Australia
Summary
Hardworking and passionate job seeker with strong organizational skills seeking an entry-level part-time position. Ready to contribute to the team's success in achieving company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable, successfully managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to ensure the team meets its goals.
Overview
4
4
years of professional experience
Work History
Retail Store - Iga
04.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained excellent attendance record, consistently arriving to work on time
- Served customers and followed outlined steps of service
KFC
Savanah
05.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School -
St Agnes Catholic High School
Rooty Hill, NSW12.2025
Skills
- Critical Thinking
- Organization and Time Management
- Training and Development
- Excellent Communication
- Teamwork and Collaboration
- Self-Motivated
- Decision-Making
- Written Communication
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
KFC
Savanah
05.2024 - 12.2024
Retail Store - Iga
04.2021 - Current
High School -
St Agnes Catholic High School
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