Mirna Haj Youssef
Sydney,NSW
Summary
Dynamic Retail Sales Consultant with a proven track record at The Jewellery Group, enhancing customer loyalty and sales through expert negotiation and upselling strategies. Excelled in customer engagement and problem-solving, boosting satisfaction and retention. Skilled in technical sales tools and verbal communication, achieving significant sales growth without exceeding a single numerical percentage.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
The Jewellery Group
01.2017 - Current
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Education
Travel And Tourism - Travel And Retail
Willy Park Girls High School
Travel And Tourism Degree01.1995
Skills
- Customer Satisfaction
- Verbal Communication
- Technical skills
- Sales Development
- Negotiation
- Upselling strategies
- Collecting payments
- Trend Awareness
- Product Demonstrations
- Handling Customer Complaints
- Customer Engagement
- Purchase Recommendations
- Product Merchandising
- Sales orientation
- Time Management
- Problem-Solving
- Store Opening and Closing
- Money Handling
- Customer Assistance
- Teamwork
- Customer Service
- Cash Register Operation
- Sales expertise
- Self-Checkout Assistance
- Retail Sales
- Product Promotions
- Point of sale operation
Languages
Arabic
Full Professional
Timeline
Retail Sales Consultant
The Jewellery Group
01.2017 - Current
Travel And Tourism - Travel And Retail
Willy Park Girls High School
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