Summary
Overview
Work History
Education
Skills
Languages
REFERENCE
Timeline
Generic

Mirna Lainez Mejia

Hampton Park ,VIC

Summary

Enthusiastic administration officer communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Overview

18
18
years of professional experience

Work History

Administration Officer

ALFRED HEALTH
MELBOURNE, VIC
05.2008 - Current
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Managing calls in a high call volume environment.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Understanding of confidentiality and privacy legislation
  • Knowledge of Cerner Programs
  • Typing accuracy and speed of at least 40wpm
  • Understanding of medical terminology
  • Understanding and experience of medicare billing processes.
  • Highly developed customer service skills
  • Demonstrated ability to plan workflow, prioritise and delegate in order to meet deadlines

Medical Receptionist

ST JAMES MEDICAL CENTRE
SPRINGVALE, VIC
01.2007 - 08.2011
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

Receptionist Administrator

NETWORK LOGISTICS
CLAYTON, Vic
06.2006 - 11.2006
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Assisted with administrative tasks such as data entry into company databases.

Cashier Assistant

SUPERIOR FOODS
SPRINGVALE, VIC
02.2006 - 04.2006
  • Greeted customers and provided assistance in locating items.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Assisted with pricing merchandise for sale in store.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.

Education

DIPOLOMA OF BUSINESS ADMINISTRATION -

CHISOLM INSTITUTE OF TAFE
Dandenong, VIC
12-2005

High School Diploma -

KILLESTER COLLEGE
Springvale, VIC

Skills

  • Database Administration
  • Referral Verification
  • Medical Terminology
  • Patient Scheduling
  • Office Administration
  • Microsoft Office
  • Patient Registration
  • Appointment Scheduling
  • Data Entry
  • Problem-Solving
  • Customer Service
  • Organizational Skills
  • Excellent Communication
  • Spanish Fluency
  • Punctual
  • Work well in a team
  • Attention to Detail
  • Multitasking

Languages

Spanish
Native/ Bilingual

REFERENCE

  • James Robinson -Team Leader The Alfred 0407 538 432

Timeline

Administration Officer

ALFRED HEALTH
05.2008 - Current

Medical Receptionist

ST JAMES MEDICAL CENTRE
01.2007 - 08.2011

Receptionist Administrator

NETWORK LOGISTICS
06.2006 - 11.2006

Cashier Assistant

SUPERIOR FOODS
02.2006 - 04.2006

DIPOLOMA OF BUSINESS ADMINISTRATION -

CHISOLM INSTITUTE OF TAFE

High School Diploma -

KILLESTER COLLEGE

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Mirna Lainez Mejia