Mirnesa Halilovic
Melbourne
Summary
Motivated and personable retail professional with a strong customer service background, excellent communication skills, and a passion for delivering exceptional shopping experiences. Known for reliability, attention to detail, and a proactive attitude in fast-paced environments. Seeking a position in retail or sales where I can contribute to a dynamic team and continue growing my skills.
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Assistant
Zoe's Kitchen Inc.
06.2007 - 11.2011
- Delivered attentive and friendly service to customers, ensuring a positive shopping experience.
- Assisted with fitting room management, merchandising, and restocking.
- Handled cash and card transactions accurately and efficiently.
- Worked collaboratively with team members during peak periods and sales events.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
Retail Assistant
S&P
06.2007 - 11.2011
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
Victorian Certificate of Education -
Hallam Secondary College
11.2025
Skills
- Customer Service Excellence
- Cash Handling & EFTPOS
- Product Knowledge & Upselling
- Team Collaboration
- Stock Replenishment
- Communication & Interpersonal Skills
- Time Management
- Problem Solving
- Stock management
- Relationship building
- Goal oriented
- Cash handling
- Point of sale operation
Certification
Certificate 2 In Retail (SIR20207)
Certificate 3 in Retail (SIR30207)
Working With Children Check (EXP 04.12.2027)
Languages
Bosnian
Awards
First Aid Level II (2024)
Timeline
Sales Assistant
Zoe's Kitchen Inc.
06.2007 - 11.2011
Retail Assistant
S&P
06.2007 - 11.2011
Victorian Certificate of Education -
Hallam Secondary College
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