Mirza Baig
4 Swift Street, Grantham Farm,Australia
Summary
Results-driven IT professional with over 20 years of experience in IT operations, cloud administration, cybersecurity, and infrastructure management. Adept at managing enterprise IT environments, leading IT teams, and ensuring business continuity through effective system administration and cybersecurity strategies. Expertise in Microsoft 365, Azure, database management, IT service delivery, and IT governance. Strong leadership abilities with a focus on operational efficiency and stakeholder collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Systems & Database Administrator
George Clinical Pty Ltd.
07.2016 - Current
- IT Operations Leadership: Lead and manage the IT Service Desk and Helpdesk team, ensuring efficient day-to-day IT operation. I oversee Level 2 and Level 3 support for technical issue resolution.
- Change Request & IT Ticketing Management: Supervise IT change requests, ensuring a structured approval process, impact assessment, and effective execution through the IT ticketing system. Oversee Helpdesk engineers to ensure proper tracking, prioritization, and resolution of IT service requests.
- Azure Administration: Manage and maintain Azure infrastructure, including virtual machines, networking, and storage.
- Azure Backup Administration: Ensure Azure servers are backed up and manage recovery plans.
- Commvault Backup Administration: Administer and maintain Commvault backup solutions for enterprise data protection.
- Microsoft 365 Global Administration: Administer and optimize M365 components, including Exchange, Teams, SharePoint, and Azure AD.
- Cybersecurity Management: Configure and manage security tools like Microsoft Defender, Intune, Intra ID P2, and M365 Compliance.
- Database & Web Server Management: Oversee SQL Server and Oracle databases, ensuring optimal performance and availability.
- Network & VPN Management: Collaborate with networking teams for VPN configuration and network security enhancements.
- IT Asset Management: Oversee IT asset inventory, procurement, and lifecycle management.
- Business Continuity & Disaster Recovery: Plan and execute BCP exercises biannually and DR testing for critical IT services, including network, data centers, and applications.
- IT Governance & Compliance: Participate in IT audits, ensure regulatory compliance, and manage data loss prevention (DLP) strategies.
- Vendor & Procurement Management: Handle IT vendor relationships and negotiate contracts for IT procurement.
- Mobile Device Management: Implement policies for device imaging and endpoint security using Intune.
- IT Strategy & SOP Development: Develop IT SOPs and contribute to global IT strategies.
- Stakeholder Engagement: Work closely with HR, Legal, and Compliance teams on IT-related projects.
- Business Solutions Support: Work with Business Solutions teams to implement applications such as Jedox, Salesforce, and Salesloft, assisting users with configuration and support.
- Cybersecurity Awareness & Training: Conduct cybersecurity simulation programs, awareness emails, and user training to enhance security practices.
- SD-WAN & Network Project Management: Oversaw SD-WAN implementation projects, coordinating with networking teams and third-party providers to optimize WAN performance and connectivity.
- Microsoft Teams Telephony & SIP Trunking: Configured SIP Trunking within M365, working with TPG Telecom for backend setup and ensuring successful Microsoft Teams telephony integration.
Senior Database Administrator
The George Institute for Global Health
11.2012 - 06.2016
- Provided 24/7 database administration support for Oracle (10g to 12c) and SQL Server (2005-2012) databases
- Performed database migrations, upgrades, and implemented high-availability solutions
- Managed database backups, recoveries, and performance tuning
- Liaised with storage, network, and system managers to resolve database-related issues
- Developed and maintained shell scripts for database monitoring and housekeeping tasks
Senior Database Administrator
Mincom Pty Lt (An ABB company)
12.2009 - 10.2012
- Provided 24/7 DBA support for Oracle and SQL Server databases, supporting over 40 clients.
- Implemented database migration and upgrades from Oracle 8i to Oracle 11g and SQL Server 2000 to SQL Server 2008.
- Managed high-availability solutions, including Data Guard and SQL Server clustering.
- Performed database backups, disaster recovery solutions using RMAN and HP Data Protector.
- Optimized SQL performance through tuning and indexing strategies.
- Developed shell scripts for database monitoring, backup automation, and log management.
Database Administrator
News Corp Australia
11.2008 - 11.2009
- Provided 24/7 support for Oracle databases (8i-10g) running in UNIX environments.
- Conducted database performance monitoring and optimizations.
- Assisted development teams with SQL optimization and database design best practices.
- Implemented backup and recovery strategies using RMAN and Veritas NetBackup.
- Managed Oracle Data Guard for disaster recovery and performed switchover operations.
Database Administrator
Boral Limited
09.2007 - 10.2008
- Supported Oracle Financials 11i migration to R12, ensuring database performance and availability.
- Installed and maintained Oracle databases, performed patch management and upgrades.
- Created database migration plans, including 8i to 10g transition strategies.
- Administered Oracle security, backup solutions, and storage management.
Education
Masters - Computer Science
University of Central Punjab
12.1998
Bachelor of Science -
University of the Punjab
03.1996
Skills
- Cloud & Infrastructure: Microsoft 365 (Azure AD, Exchange, SharePoint, Teams, Intune, Defender), Azure Virtual Machines
- Backup & Disaster Recovery: Azure Backup, Commvault Backup, Veritas NetBackup
- Cybersecurity & Compliance: Microsoft Defender, M365 Compliance, Intra ID P2, Intune, Data Loss Prevention
- Databases: Oracle 9i/10g/11g/12c, SQL Server 2005/2008/2012, MySQL
- Networking & Security: VPN Management, Fortinet Firewalls, Network Security
- IT Monitoring & Management: SolarWinds, Tenable, IT Service Management (ITIL, Remedy)
- Collaboration & Productivity: Microsoft Teams, SharePoint, IT Strategy & SOP Development
Certification
- Project Management Professional (PMP) – PMP Management Institute, December 2024
- Diploma in Cyber Security (Certificate IV) – TAFE NSW, December 2024
- Microsoft 365 Certified Professional : Messaging
- Administrator Associate – Microsoft, June 2021
- ITIL Foundation Certified – December 2018
- Microsoft Sql Database Administration Associate – June 2018
- Oracle Certified Professional (OCP DBA) – October 2016
Timeline
Senior Systems & Database Administrator
George Clinical Pty Ltd.
07.2016 - Current
Senior Database Administrator
The George Institute for Global Health
11.2012 - 06.2016
Senior Database Administrator
Mincom Pty Lt (An ABB company)
12.2009 - 10.2012
Database Administrator
News Corp Australia
11.2008 - 11.2009
Database Administrator
Boral Limited
09.2007 - 10.2008
Bachelor of Science -
University of the Punjab
Masters - Computer Science
University of Central Punjab
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