Mirza Ziauddin
Sydney,Australia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service/Technical Support position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Hotel Manager
APX World Square
06.2022 - Current
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Student Counsellor
GUS Education India
08.2021 - 05.2022
- Advised students individually and in groups on academic programs for individual interests
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations
- Helped students develop organizational, time management, and study skills
Front Office Team Lead
APX Darling Harbour
01.2018 - 06.2019
- Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services
- Interviewed, hired, coached, and developed front office associates
- Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees
- Processed check-ins and check-outs, created reservations, and processed special requests
Guest Service Attendant
APX World Square
10.2015 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Collaborated with team members to handle guest requirements from check-in through check-out
- Collected room deposits, fees, and payments
- Took reservations over the phone and through email, recording guest information in the computer system and verifying details
Technical Support Agent
Dell International Services
09.2013 - 04.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Used ticketing systems to manage and process support actions and requests.
Process Executive
Infosys Ltd
04.2012 - 04.2013
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
- Developed and executed plans to monitor standard process adherence.
Education
Bachelor of Business Administation -
Punjab Technical University
09.2011
Skills
- Communication
- Teamwork
- Problem Solving
- Critical Thinking
- Time Management
- Microsoft Office
- Information Technology
- Cash Handling
- Guest services management
- Hospitality
- Reservations Management
Languages
English
Hindi
Personal Information
- Nationality: Indian
- Driving License: Yes
Hobbies and Interests
- Cooking
- Travelling
Visa
Chancenkarte till August 2025 (Extendable till 2027)
Timeline
Hotel Manager
APX World Square
06.2022 - Current
Student Counsellor
GUS Education India
08.2021 - 05.2022
Front Office Team Lead
APX Darling Harbour
01.2018 - 06.2019
Guest Service Attendant
APX World Square
10.2015 - 01.2018
Technical Support Agent
Dell International Services
09.2013 - 04.2014
Process Executive
Infosys Ltd
04.2012 - 04.2013
Bachelor of Business Administation -
Punjab Technical University
Similar Profiles
Ziauddin MirzaZiauddin Mirza
Hotel Manager at APX Darling harbourHotel Manager at APX Darling harbour
Ruby MallochRuby Malloch
Guest Service Agent at Rydges World Square HotelGuest Service Agent at Rydges World Square Hotel
Joshua PatersonJoshua Paterson
Dairy Manager at Coles World SquareDairy Manager at Coles World Square