Mirza Bushra Yamin
Chadstone,VIC
Summary
Passionate social work enthusiast with a dedicated interest in mental health. Proven track record in delivering exceptional customer service within the banking sector, showcasing strong communication and problem-solving skills. Experienced in multitasking and administrative duties, complemented by a background in volunteering for non-profit organizations. Dedicated to fostering positive community impact and contributing to meaningful causes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mercantile Bank
01.2022 - 07.2022
- Responded promptly to customer inquiries via email and phone, ensuring high-quality service delivery
- Provided comprehensive assistance to customers, including account management tasks such as opening new accounts, processing transactions, and resolving issues
- Maintained meticulous records of customer interactions and transactions to ensure accuracy and compliance
Receptionist/Waiting Staff Member
Garlic Boyz Pizza And Kebab Shop (Mt Waverley)
07.2023 - 11.2023
- Reference Person: Mohammed Nadeem Ali (0420352775)
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Social Work -
RMIT University
Melbourne, VIC06.2026
A Levels -
01.2022
Skills
- Proficient in Microsoft Spreadsheets for data management
- Strong multitasking abilities with focus on efficiency
- Fast and accurate typing skills
- Active listening
- Interpersonal skills to build trust with customers
Volunteer Experience
- Baptcare
- Speaking Companion
- Women and Mentoring
- Hotham Mission
Languages
English
Full Professional
Timeline
Receptionist/Waiting Staff Member
Garlic Boyz Pizza And Kebab Shop (Mt Waverley)
07.2023 - 11.2023
Customer Service Representative
Mercantile Bank
01.2022 - 07.2022
Bachelor of Social Work -
RMIT University
A Levels -
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