Mirza Jawwad Baig Electrical Engineer
Brisbane
Summary
Operations focused engineer with 3+ years of experience across technical support, customer service, and high voltage project delivery. Skilled in handling inbound customer enquiries, resolving technical issues, and delivering clear, solution-focused communication. Proven ability to manage client relationships, meet service targets, and work efficiently in fast-paced environments. Proficient in ETAP, AutoCAD, and MATLAB, with a strong focus on accuracy, problem-solving, and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Production Worker
Southern Star Group
North Geelong
10.2024 - 05.2025
- Operated machinery and equipment for efficient production processes.
- Assembled products according to specifications and quality standards.
- Monitored production lines for any interruptions or defects.
- Followed safety protocols and procedures to minimize risks.
Project Engineer
K-Electric
Karachi
05.2021 - 07.2023
- Successfully managed and executed 4 turnkey EHV/HV underground cable projects, covering cable laying, jointing, termination, DTS system integration, and all associated testing and commissioning activities. Held full responsibility for project planning, budgeting, and execution, ensuring compliance with international standards and technical codes such as IEC and AISC. Prepared and delivered weekly and monthly progress reports to senior management, ensuring projects were completed on time and within scope. Coordinated with civic authorities, local government agencies, and utility clients to secure Right of Way (ROW) and guarantee uninterrupted project progress. Maintained high-quality workmanship and strict adherence to project specifications through frequent site visits and rigorous onsite supervision.
- Key Projects:
- 220 kV Underground Transmission Line: Lalazar Grid → Mauripur PLDP (K-Electric)
- 132 kV Underground Transmission Line: Qayyumabad Grid → Mehmoodabad Grid (K-Electric)
- 132 kV Underground Transmission Line: Sunny View Grid → Qurtaba Grid (LESCO)
- 132 kV Underground Transmission Line: Sunny View Grid → Mcloed Road Grid (LESCO)
Junior Electrical Engineer
Champion Engineering
Karachi
04.2020 - 03.2021
- Ensured generator electrical designs and installations for office buildings complied with safety, technical, and regulatory standards, and matched load requirements for typical commercial backup power systems (often ranging from mid-range 50 kVA up to 250 kVA units for small to medium offices in Karachi).
- Performed detailed inspections and fault diagnostics on installed generator systems, implementing corrective actions and risk mitigation to ensure dependable power backup performance.
- Delivered clear, client-focused technical communication and practical solutions throughout installation and commissioning phases.
- Effectively prioritized tasks and met project deadlines in high-pressure environments.
Customer Sales and Service Representative
TRG
Karachi
07.2017 - 01.2018
- Assisted customers with product inquiries and service requests effectively.
- Resolved customer complaints by providing timely solutions and support.
- Maintained accurate records of customer interactions and transactions daily.
- Engaged customers through active listening to identify needs and preferences.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs and recommended products accordingly.
- Processed payments, refunds and exchanges quickly and efficiently.
Technical Sales and Support Engineer
Teltonika PVT LTD
Karachi
01.2017 - 07.2017
- Represented a multi-disciplinary team, providing operational and technical support to ensure the successful delivery of client automation and fleet management projects.
- Developed effective stakeholder relationships by delivering clear technical briefings and solutions tailored to client requirements.
- Applied sound judgement in assessing client needs and providing timely advice aligned with organisational capabilities and service standards.
- Balanced competing operational priorities while supporting a diverse portfolio of client projects.
Education
Masters of Engineering (Professional) -
Deakin University
Geelong, AustraliaBachelors - Electrical Engineering
NED University
Karachi, PakistanSkills
- Microsoft Office
- Time Management
- ETAP
- AutoCAD
- MATLAB
- Data analysis
- Power System Analysis
- Earthing Design
- Safety compliance
- Client communication
- Problem solving
- Attention to detail
- Efficient communication
- Customer focus
Skills And Core Competencies
- Microsoft Office
- Time Management
- ETAP
- AutoCAD
- MATLAB
- Data analysis
- Power System Analysis
- Earthing Design
Timeline
Production Worker
Southern Star Group
10.2024 - 05.2025
Project Engineer
K-Electric
05.2021 - 07.2023
Junior Electrical Engineer
Champion Engineering
04.2020 - 03.2021
Customer Sales and Service Representative
TRG
07.2017 - 01.2018
Technical Sales and Support Engineer
Teltonika PVT LTD
01.2017 - 07.2017
Masters of Engineering (Professional) -
Deakin University
Bachelors - Electrical Engineering
NED University