Mirza Rafid Imtiaz
Melbourne,VIC
Summary
Dynamic team leader with a proven track record at Coles Supermarket, where I spearheaded a team in the dairy section to surpass sales targets through exceptional customer engagement and strategic product placement. Expert in inventory control and team coaching, I excel in creating efficient, safe shopping environments. Renowned for strong leadership and problem-solving skills, consistently enhancing team performance and customer satisfaction. Solid background in team environments, contributing to smooth operations and successful project outcomes. Proven track record of supporting team goals and maintaining high standards of work quality. Demonstrated effective communication and problem-solving skills in collaborative settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Coles Supermarket
09.2023 - Current
- Led and motivated a team of 6 members in the dairy section to consistently meet and exceed sales targets and customer service goals in a fast-paced retail environment.
- Trained, coached, and developed team members on store policies, product knowledge, and effective customer service practices to maintain high standards.
- Oversaw daily store operations, including inventory management, stock replenishment, and efficient merchandising to maximize sales opportunities in the dairy section.
- Handled customer inquiries, resolved complaints, and provided personalized solutions to enhance customer satisfaction and loyalty.
- Coordinated with department managers to optimize product placement and promotional displays, increasing store traffic and sales.
Data Entry Administrator
Girlco Limited
01.2022 - 04.2023
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Sales Assistant
Uni-mart Super Shop Bangladesh (E-commerce)
11.2020 - 12.2021
- Manage product listings, including uploading images, descriptions, and accurate pricing.
- Respond promptly to customer inquiries via email, chat, or phone.
- Assist customers with order processing, returns, and refunds.
- Collect and report customer feedback to improve products and service quality.
Education
Master Of Project Management - Management
Central Queensland University
Melbourne, VICBachelor Of Business Administration - Marketing
Independent University, Bangladesh
Dhaka, Bangladesh08.2021
Skills
- Store operations
- Inventory Control
- Store Layout
- Supply ordering
- Promotions planning
- Product placement
- Employee engagement
- Strong leadership
- Customer Engagement
- Data entry proficiency
- Stock replenishment
- Store maintenance
- Teamwork and Collaboration
- Friendly and Helpful
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Multitasking Abilities
Certification
- Google Garage- The fundamentals of digital marketing.
- Independent International Business Forum.
- Volunteer for the Daily Star award program.
- Volunteer for JAAGO Foundation.
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Punjabi
Elementary
Arabic
Limited Working
French
Elementary
Timeline
Team Member
Coles Supermarket
09.2023 - Current
Data Entry Administrator
Girlco Limited
01.2022 - 04.2023
Sales Assistant
Uni-mart Super Shop Bangladesh (E-commerce)
11.2020 - 12.2021
Master Of Project Management - Management
Central Queensland University
Bachelor Of Business Administration - Marketing
Independent University, Bangladesh
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