Mirza Shah Zaib Baig
Mebourne,VIC
Summary
Accomplished logistics professional with a proven track record at DHL Melbourne Airport, adept in inventory management and customer service management. Leveraged strategic thinking and problem-solving skills to enhance operational efficiency and customer satisfaction. Excelled in team leadership, fostering a culture of continuous improvement and collaboration.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Driver
Toll IPEC Melbourne Airport
02.2023 - 02.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Store Person/Driver
Australia Post
07.2022 - 01.2023
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Store Person
DHL Melbourne Airport
11.2022 - 08.2024
- Picked stock according to order sheets and prepared for transport.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Assisted in training new employees, sharing knowledge of store procedures and best practices.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Operated material handling equipment safely while loading or unloading deliveries.
- Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
- Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
- Collaborated with team members to optimize store operations and achieve performance goals.
- Maintained accurate stock levels with regular audits and timely reordering of products.
- Prepared merchandise for display, ensuring proper labeling, pricing, and organization on shelves.
- Enhanced customer satisfaction through personalized assistance and product recommendations.
- Updated computer tracking software using scanners and manual entry methods.
- Streamlined order processing for faster customer service and increased sales.
- Increased overall productivity by cross-training in other departments as needed.
- Resolved customer complaints professionally, providing solutions that met both their needs and company policies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Bachelor Of Electrical Engineering - Engineering
RMIT University
Melbourne, VICSkills
- Adaptable learning
- Loading and unloading
- Heavy lifting
- Replenishing merchandise
- Pallet jacking
- RF scanning
- Deadline adherence
- Documentation skills
- Inspecting merchandise
- Shipment coordination
- Warehouse safety
- Workplace cleanliness
- Picking orders
- Stock rotation
- Receiving shipments
- Recordkeeping requirements
- Logistics support
- Managing stock
- Operating scanners
- Barcode scanning
- Receiving goods
- Checking paperwork
- Supply chain
- Unloading vehicles
- Packing shipments
- Stock control
- Problem-solving
- Strategic thinker
- Multitasking and organization
- Inventory management
- Inventory control
- Team leadership and coaching
- Friendly and positive
- Customer service management
- Accurate money handling
- Team motivation
- Team development
- Performance reviews
Certification
ASICS card
Hazards and saftey certification
Languages
English
Professional Working
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Timeline
Driver
Toll IPEC Melbourne Airport
02.2023 - 02.2024
Store Person
DHL Melbourne Airport
11.2022 - 08.2024
Store Person/Driver
Australia Post
07.2022 - 01.2023
ASICS card
Hazards and saftey certification
Bachelor Of Electrical Engineering - Engineering
RMIT University
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