Misaki Moriya
Sydney,NSW
Summary
Service-oriented professional with extensive experience in customer service at The Peninsula Tokyo Hotel. Actively communicates with customers in both Japanese and English, striving to build positive and effective connections. Proven problem-solving abilities contribute to enhanced operational efficiency and customer satisfaction. Dedicated to promoting a collaborative and welcoming team environment.
Overview
3
3
years of professional experience
Work History
PMO Assistant (Full-time)
Oplan Co., Ltd. / Client: Major Logistics Company
Tokyo, Japan
06.2024 - 09.2024
- Supported software tool development project as PMO assistant, managing integration test progress.
Created and updated Excel macros to enhance data handling efficiency.
Prepared comprehensive progress reports for stakeholder review.
Coordinated office logistics to facilitate project operations.
System Tester (Full-time)
Oplan Co., Ltd. / Client: Truck Driver Attendance Software
Tokyo, Japan
02.2024 - 05.2024
- Executed system testing along with test data management for driver attendance software tool.
Developed error reports detailing findings from testing processes.
Generated test data for various cases to facilitate accurate assessments.
Marketing Assistant (Full-time)
Vistex Japan G.K.
Tokyo, Japan
04.2023 - 12.2023
- Conducted comprehensive market research to identify customer acquisition opportunities.
Developed effective strategies for enhancing customer acquisition and engagement.
Proposed innovative product demand ideas to drive team initiatives.
Managed translation of documents from English to Japanese, ensuring accuracy and clarity.
Food & Beverage Assistant (Part-time)
The Peninsula Tokyo Hotel
Tokyo, Japan
11.2021 - 03.2023
- Supported smooth daily operations across a luxury hotel’s café, Chinese restaurant, banquet events, and in-room dining.
- Efficiently packed and prepared boxed sweets for high-volume takeout service at the hotel’s boutique café.
- Monitored and restocked shelves to ensure the consistent availability of products during busy service.
- Executed opening and closing duties, including cleaning and setting up displays for both indoor and outdoor café services.
- Prepared drinks and engaged with customers at pop-up events and caravan cafés, communicating in Japanese, and occasionally in English, with international guests.
- Delivered dishes from the kitchen to service stations in the Chinese restaurant, and assisted with back-of-house tasks such as sauce cup preparation, and ice refilling for wine service.
- Collected and disposed of used dishes and waste, ensuring a clean and efficient kitchen workflow.
- Polished and replenished tableware, cutlery, and glassware, to maintain high presentation standards.
- Supported drink preparation, table resetting, and post-service cleaning to facilitate a smooth turnover between guests.
- Provided attentive service during wedding banquets and exclusive events for high-end brands such as Gucci and Rolex, including drink service and table setting. Delivered room service items to guest rooms and retrieved trays post-meal, maintaining hospitality and efficiency.
Education
General English(Upper-Intermediate)
Greenwich College
Level2/72 Mary St, Surry Hills NSW 201001-2026
Bachelor Degree - Global Studies
Sophia University
7-1 Kioicho, Chiyoda-ku, Tokyo 102-8554, Japan03-2023
Skills
- Bilingual: Japanese (Native), English (Upper-intermediate)
- Cambridge English: First (FCE) – Level B1 (2025)
- TOEIC Reading and Listening Score: 810 (2022)
- Strong customer service and hospitality experience
- Fast learner with a strong work ethic
- Friendly, positive, and team-oriented attitude
- Able to communicate effectively with international guests
- Experience in drink preparation and food handling
Languages
Japanese
Native/ Bilingual
English
Professional
Timeline
PMO Assistant (Full-time)
Oplan Co., Ltd. / Client: Major Logistics Company
06.2024 - 09.2024
System Tester (Full-time)
Oplan Co., Ltd. / Client: Truck Driver Attendance Software
02.2024 - 05.2024
Marketing Assistant (Full-time)
Vistex Japan G.K.
04.2023 - 12.2023
Food & Beverage Assistant (Part-time)
The Peninsula Tokyo Hotel
11.2021 - 03.2023
General English(Upper-Intermediate)
Greenwich College
Bachelor Degree - Global Studies
Sophia University
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