Mischa DeFreece
Buderim,QLD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Beachview Seafoods
Caloundra , QLD
02.2024 - 02.2025
- Taught staff upselling techniques to meet revenue targets.
- Checking store inventory and ordering the correct amount to fit neatly inside storage while also being enough to last until next delivery.
- Navigating myself and staff through any problems occurring in store, whether that be customer complaints/threats or equipment malfunctions.
- Served as a role model for other employees by demonstrating professional behaviour at all times.
- Assessed each staff members strengths and weaknesses and assigned roles accordingly.
Dishwasher
Fritz Pasta Bar
Toowoomba City, QLD
10.2023 - 01.2024
- Operated industrial dishwashers to clean tupperware, cooking utensils, pots and pans.
- Assisted in preparing cooking ingredients like chopping onions, preparing pasta portions into containers, making desserts.
- If needed, helped out in FOH with handing food to customers and bagging food for takeaway.
- Ensured that workstations were kept neat and tidy throughout the shift.
Support Worker
Salem Aged Care
South Toowoomba, QLD
01.2023 - 01.2024
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Provided companionship and emotional support to residents.
- Memorised over 150 residents' meal preferences such as portion size, drink thickness (Dysphagia), food likes and dislikes.
Crew Member
McDonald's
Toowoomba East, QLD
01.2022 - 01.2023
- Correctly bagged orders for take-out customers while maintaining speed and accuracy.
- Became efficient in multitasking due top being understaffed and/or in store rush hours.
- Trained new employees in order taking in the drive thru, operating the cash register, bagging food, making desserts and making coffee.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
Skills
- Strong work ethic
- Independent thinking
- Dependability
- Fast learner
- Time-management
Additional Information
- Certificate II in Business
- P2 License + own a car
Timeline
Shift Supervisor
Beachview Seafoods
02.2024 - 02.2025
Dishwasher
Fritz Pasta Bar
10.2023 - 01.2024
Support Worker
Salem Aged Care
01.2023 - 01.2024
Crew Member
McDonald's
01.2022 - 01.2023