MISCHA FRERIECHS
Ormeau,QLD
Summary
I am an honest, reliable, hardworking and trustworthy administrative support professional who is equipped with a positive attitude. My bubbly and friendly disposition is the core of my administration skills. I enjoy working within a team environment whilst also being capable of working alone and unsupervised. Equipped to handle front desk operations greeting guests, routing correspondence, and attempting to resolve immediate issues. I pride myself on my empathy, kindness and telephone etiquette.
Overview
17
17
years of professional experience
Work History
Receptionist/Legal Assistant
TEMPEST LEGAL
01.2024 - Current
- Lodged Legal Aid applications and followed up on supporting documentation to ensure timely processing
- Managing phone system, directing calls and dispersing telephone messages
- Demonstrated proficiency in Clio Legal Software (CRM) to manage client information effectively
- Liaising with Police Prosecutions, Director of Public Prosecutions, Corrections, Youth Justice, Legal Aid, court houses and colleagues from other firms to exchange information and material, as well as filing
- Assisting with managing Solicitor schedules, cross checking for conflicts via the firm calendar
- Created, compiled, and closed new client files, entered new matters into company database, and drafted legal correspondence using firm precedents
- Responded to client queries via email and telephone on behalf of Solicitor, forwarded new enquiries to relevant team, and facilitated onboarding to enhance client experience
- Preparation of briefs for Legal Counsel – Hard copy and Ebrief
- Attending Beenleigh Magistrates Court twice weekly to assist with Criminal Law Duty Law sign up as part of the tender
- Arranging for delivery of legal correspondence to clients, other firms, file transfer and release
- Completed ad hoc tasks for Principal and Senior Associates to support daily operations
- Monitoring office supply levels and advising Office Manager, to maintain adequate stock levels of stationery and staff food/beverage, Shred-X destruction bin management
- Adhering to confidentiality, office policy and procedure in order to comply with QLS and Lexon Insurance, keeping up to date with changes in security and cyber scam safety protocol
Receptionist/Legal Assistant
MARINO LAW
QLD, 4215
11.2021 - 01.2024
- Utilized LEAP Legal Software (CRM) to manage client information and streamline case tracking
- Screened and directed telephone calls to appropriate staff, ensuring accurate message delivery and efficient communication
- Performed data entry and managed banking processes, including mail handling, new file registrations, and archive organisation
- Greeted clients and visitors warmly upon arrival at the legal office
- Managed multi-line phone system, directing calls to appropriate staff members
- Scheduled appointments and coordinated calendars for legal team members
Legal Secretary/Personal Assistant/Paralegal
COOPER ROPER LEGAL (Formerly Cooper Maloy Legal)
03.2015 - 08.2021
- Extensive use and sound knowledge of LEAP Legal Software (CRM)
- Extensive use of Legal Aid Queensland and New South Wales portals, including lodging applications, making extensions and claims
- Use of CommCourts Portal including filing affidavit material
- Drafting and filing of basic Affidavit material for Family Law matters
- Drafting and filing 651 Applications and other legal material
- Preparation of briefs for Legal Counsel
- Taking written instructions during client and Counsel conferences
- Managing and organising Solicitor schedules and diaries
- Scheduling and making appointments for up to 2 - 3 Solicitors at times
- Running tasks for Solicitors and arranging client conferences including clients on remand
- Assisting Solicitor at Courthouse Duty Lawyer sign up
- Created, compiled, and closed new client files, incorporating billing and invoicing, and entered new matters into company database
- Organising files for court proceedings
- Respond to client queries via email and telephone on behalf of Solicitor with carriage
- Preparing legal correspondence and drafting professional letters
- Arranging for delivery of legal correspondence to clients, witnesses and court officials
- Coordinating travel and accommodation for Solicitors appearing on out of town matters
- Arranging office equipment repair and maintenance with vendors
- Coached new employees on administrative procedures, company policies, and performance standards to enhance onboarding process
- Executed various tasks as assigned by Office Manager, Senior Associate and Director
Receptionist/Optical Sales Assistant
EYE CONTACT OPTOMETRISTS
10.2014 - 03.2015
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirming appointments, communicating with clients and updating client records
- Operated central telephone system, directing calls to appropriate personnel for efficient communication
- Use of HICAPS and EFTPOS
- Open, close of office and balancing daily takings
- Keeping reception area clean and neat to give visitors a positive first impression
- Entering records in CRM to maintain customer data
- Performed data entry into company software systems to ensure accurate record-keeping., spreadsheets and stock control
- Managed inventory activities, monitoring materials and ordering supplies to maintain stock levels
- Corresponding with clients via email, telephone or postal mail
- Picking and packing up to 50 online contact lens orders per day
Receptionist
PR WEB/H MARKETING
05.2013 - 09.2014
- Answered central telephone system and directed calls to appropriate departments to enhance communication
- Responding to enquiries from callers seeking information
- Scheduling and confirming appointments and meetings for senior management team
- Managed client accounts and processed billing transactions
- Keeping records in CRM to maintain customer data
- Compiled daily and weekly reports and spreadsheets for General Manager
- Interviewing, recruiting and training new administration staff
- Trained new employees on administrative procedures and company policies
Marketing Assistant
H MARKETING
01.2012 - 05.2014
- Created engaging content for Facebook and email list to enhance audience interaction
- Social networking and social media management
- Creating and dispersing promotional material and advertising for events
- Handled bookings and responded to telephone and email inquiries promptly to maintain strong customer relations
- Created and maintained spreadsheets for accurate data entry and tracking
2IC Dance Manager/Receptionist
HOLLYWOOD SHOWGIRLS/H MARKETING
09.2009 - 11.2012
- Managerial role
- Coordinated administration duties, staff rostering, and structured evening events to ensure smooth operations
- Performed data entry and maintained spreadsheets, generating nightly and weekly reports for Manager and Owner
- Cash handling/cash balancing of nightly and weekly takings
- Managed EFTPOS transactions for customer payments
- Controllers license/Responsible Service of Alcohol/adhering to licensing laws
- Resolving customer problems and complaints
Receptionist/Student Liaison
RAM SECURITY AUSTRALIA
03.2009 - 09.2009
- Coordinated course enrolment for new students, processed payments, and communicated employment applications and training course information via email
- Operated multi-line phone system, routed calls, delivered messages to staff, and greeted visitors to create a welcoming environment
- Opening new staff and student files as well as archive management
- Data entry and spreadsheets – Mail and new file registers
- Managed daily banking operations and distributed mail to ensure timely communication and financial accuracy
- Restocking course supplies and placing purchase orders to maintain adequate stock levels
- Drafting agendas, recording minutes and creating documents for meetings
- Performed thorough cleaning of office spaces to maintain a tidy work environment.
Education
Justice of The Peace (QUAL) - Study of Justice of The Peace (QUAL) Course
ANRAN Training
Business Administration Certificate 3 -
College Australia
Skills
- Support within Criminal, Family and Civil Law - Domestic Violence and Child Protection
- Excellent telephone manner
- Extensive customer service, client relations, strong ability to build rapport with colleagues internal and external such as court, counsel, corrections, Police Prosecutions, Director of Public Prosecutions, Probation and Parole, Youth Justice, Legal Aid etc
- Communication skills and empathy
- Data entry and document management
- Professionalism and positive sunny demeanor
- Client onboarding and engagement strategies
- LEAP, Clio legal software experience and Microsoft
- File management, correspondence drafting, brief preparation, mail, banking and ad hoc tasks - adhering to strong confidentiality and privacy protocols
References
- Victoria Ward, Cooper Maloy Legal, currently Director of EV Law, 0419 229 122
- Grace White, Marino Law Office Manager, 0421 842 106
- Jennifer McPhie, Cooper Maloy Legal, currently Women's Legal Service, 0402 714 937
- Tim Watkins, PR Web General Manager, currently Director of Public Prosecutions Townsville, 0410 970 463
- Melissa Hopkins, Personal, 0410 419 479
Affiliations
I hold a keen interest in fitness, I am a past competitor as well as interested in criminal law, psychology/mental health and like to read, listen to podcasts or vlogs in relation to my interests. On my days off I enjoy weight training and spending time with my pets or quite catch up with friends. I'm a huge animal lover.
Timeline
Receptionist/Legal Assistant
TEMPEST LEGAL
01.2024 - Current
Receptionist/Legal Assistant
MARINO LAW
11.2021 - 01.2024
Legal Secretary/Personal Assistant/Paralegal
COOPER ROPER LEGAL (Formerly Cooper Maloy Legal)
03.2015 - 08.2021
Receptionist/Optical Sales Assistant
EYE CONTACT OPTOMETRISTS
10.2014 - 03.2015
Receptionist
PR WEB/H MARKETING
05.2013 - 09.2014
Marketing Assistant
H MARKETING
01.2012 - 05.2014
2IC Dance Manager/Receptionist
HOLLYWOOD SHOWGIRLS/H MARKETING
09.2009 - 11.2012
Receptionist/Student Liaison
RAM SECURITY AUSTRALIA
03.2009 - 09.2009
Justice of The Peace (QUAL) - Study of Justice of The Peace (QUAL) Course
ANRAN Training
Business Administration Certificate 3 -
College Australia