Mischa Nita
Brisbane,Australia
Summary
Professional and dedicated customer service team member with over four years of experience in high-volume retail and hospitality environments. Demonstrates strong competency in beverage and food preparation, stock management, online order coordination, and delivering exceptional service under pressure. Highly reliable, adaptable, and committed to maintaining operational standards and positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Gong Cha Forest Lake
12.2023 - 01.2025
- Provided professional and efficient customer service in a fast-paced environment.
- Brewed tea and prepared toppings including pearls, pudding, herbal jelly, and other assorted jellies.
- Prepared a wide variety of beverages with precision, maintaining consistency during peak rush periods.
- Managed and fulfilled online orders promptly and accurately.
- Conducted stock counts, unpacked deliveries, and ensured organised storage.
- Collaborated effectively with team members to maintain smooth store operations.
- Manager: Jessica
Cashier / All-Rounder
Middle Park Bakery
02.2020 - 06.2023
- Operated the cash register and assisted customers with efficiency and professionalism.
- Prepared beverages including coffees and thickshakes.
- Produced whipped cream, piped cream, and decorated cupcakes and cookies with attention to detail.
- Provided friendly service to encourage positive customer relations and repeat business.
- Handled cash, card, and EFTPOS transactions with accuracy and consistency.
- Manager: Julie Nguyen
Education
High School -
Forest Lake State High School
Forest Lake, QLD, Australia11.2025
Skills
- Customer service and professional communication
- Cash handling and POS operation
- Beverage preparation (coffee, tea, milk tea, thickshakes)
- Food preparation, frosting, piping, and product decoration
- Stock monitoring and unpacking deliveries
- Online order management and workflow coordination
- Efficient performance under high-pressure conditions
- Strong work ethic, reliability, and punctuality
- Teamwork and collaboration
Accomplishments
Academic Excellence
Certification
Cert I and II in VET sampling and measurement
LANGUAGES
English
Vietnamese
Timeline
Team Member
Gong Cha Forest Lake
12.2023 - 01.2025
Cashier / All-Rounder
Middle Park Bakery
02.2020 - 06.2023
High School -
Forest Lake State High School
HOBBIES
In my personal time, I enjoy online gaming with friends, which contributes to the development of strong teamwork, cooperation, and communication skills.