MISHAL ANNA MATHEW
Bedford Park,SA
Summary
- Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in management environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.
- Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Waitress/Kitchen Hand
Marcellina Darlington
02.2024 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Met with chef to review daily specials and menu changes.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Babysitter
ALPHY
02.2024 - Current
- Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure nurturing environment for all children under care.
- Communicated positively with children and guardians.
- Provided safe transportation to and from school and extracurricular activities.
Support Analyst
TATA CONSULTANCY SERVICES
04.2021 - 03.2024
- Developed and implemented preventive maintenance procedures.
- Contributed towards culture of continuous improvement within organization by actively participating in quality assurance activities.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored system performance to identify potential issues.
Console Operator
Nayara Petrol Pump
10.2022 - 03.2023
- Cash handling
- Customer Service
- Heavy Lifting
- Stacking
- Cleaning
Team Member
ChicKing
10.2022 - 03.2023
- Cash handling
- Customer Service
- Heavy Lifting
- Stacking
- Cleaning
Education
Master of Cyber Security -
University Of South Australia
MAWSON LAKE01.2025
BCA -
KJ College of Management
INDIA01.2021
Year 12 -
ST. Marys H.S.S
INDIA01.2018
Skills
- Cash handling
- Customer Service
- Stock take
- Have knowledge in Microsoft office
- Ordering and receiving
- Cleaning
- Ordering Procedures
- Wine Knowledge
- Team Player
- Table setting knowledge
Special Interests
- Learning cultures
- Learning languages
References
- Amal George, Former Manager, 9447474155, amalmathew12mile@gmail.com
- Anagha Shaji Warrier, Former Manager, 0405591583, anagha000warrier@gmail.com
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of Avs Budget project.
Timeline
Waitress/Kitchen Hand
Marcellina Darlington
02.2024 - Current
Babysitter
ALPHY
02.2024 - Current
Console Operator
Nayara Petrol Pump
10.2022 - 03.2023
Team Member
ChicKing
10.2022 - 03.2023
Support Analyst
TATA CONSULTANCY SERVICES
04.2021 - 03.2024
Master of Cyber Security -
University Of South Australia
BCA -
KJ College of Management
Year 12 -
ST. Marys H.S.S