MISHAL KHALID
Melbourne,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
White Castle
Pakistan, Punjab
05.2021 - 07.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
Pizza Hut
Pakistan, Punjab
01.2020 - 02.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Intermediate - Medical
Punjab College
Sheikhupura06-2022
Skills
- Call Management
- Complaint Resolution
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Active Listening
- Store Maintenance
- Positive and Professional
- Problem-Solving Abilities
- Product Sales
- Coordination
- Sales Expertise
- Typing Proficiency
- Multi-Task Management
References
References available upon request.
Timeline
Customer Service Representative
White Castle
05.2021 - 07.2023
Customer Service Representative
Pizza Hut
01.2020 - 02.2021
Intermediate - Medical
Punjab College