Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MISHAL KHALID

Melbourne,VIC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

White Castle
Pakistan, Punjab
05.2021 - 07.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Answered calls per shift to assist with customer questions and concerns.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Educated customers on special pricing opportunities and company offerings.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Consulted with customers to resolve service and billing issues.

Customer Service Representative

Pizza Hut
Pakistan, Punjab
01.2020 - 02.2021
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Intermediate - Medical

Punjab College
Sheikhupura
06-2022

Skills

  • Call Management
  • Complaint Resolution
  • Data Entry
  • Product Knowledge
  • Appointment Scheduling
  • Active Listening
  • Store Maintenance
  • Positive and Professional
  • Problem-Solving Abilities
  • Product Sales
  • Coordination
  • Sales Expertise
  • Typing Proficiency
  • Multi-Task Management

References

References available upon request.

Timeline

Customer Service Representative

White Castle
05.2021 - 07.2023

Customer Service Representative

Pizza Hut
01.2020 - 02.2021

Intermediate - Medical

Punjab College
MISHAL KHALID