Mishal Sabir
Granville,NSW
Summary
Energetic and friendly receptionist with experience providing administrative support and customer service to clients and internal staff. Provides excellent customer service and builds relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Childcare Assistant (Casual Position)
People2people Education, McArthur
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
Administrative Officer
The Migration
04.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Executed record filing system to improve document organization and management.
- Assisted customers with special tasks on daily basis.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Customer Service Representative
Fatboy
01.2023 - 07.2023
- Providing excellent wait service to ensure satisfaction
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Inform customers about the day’s specials
- Up-sell additional products when appropriate
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Import Coordinator
Rachna Agri Business
08.2018 - 12.2023
- Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Negotiated and coordinated with contractors to facilitate freight movements.
- Insured cargo against loss, damage.
- Prepared forecast for all products.
- Coordinated with suppliers for shipping documents and proof read to avoid mistakes.
- Organised data for all necessary documents.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Prepared and processed import documentation according to customs regulations, laws or procedures.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Coordinated shipments of product from country of origin to final destination by both air and sea transport.
- Worked with staff to accomplish tasks on time.
- Received phone calls and respond to emails from clients and suppliers.
- Prepared follow up for CEO.
- Performed administrative tasks i.e; mark staff attendance and maintain the record, filling up important documents with complete details.
Education
Master of Project Management - Management
University of Wollongong
Wollongong, NSW05.2024
BBA - Human Resources Management
University of Central Punjab
Lahore 07.2018
Skills
- Time Management
- Customer Assistance
- Office Management
- Inquiry Requests
- Communications Skills
- Customer Relations
Languages
English
Professional Working
Hindi
Full Professional
Urdu
Full Professional
Certification
- Certificate of merit awarded for science exhibition -2013.
- Certificate of participating in training session conflict management and negotiation-2019.
- Certificate of participation in the training workshop on gender integration and environmental compliance for supply-side partners-2019 (USAID-PATTA).
- Certificate of participation workshop on entrepreneurship, A viable career option-2019.
- Merit certificate in recognition of participation in professional development program-2019.
- Certificate of achievement for securing 2nd position in MBA (Fall-2018 semester)-2019.
- Certificate of participation proposal writing workshop-2020.
- Certificate of completion leadership in SBCC training for supply-side partners-2020 (USAID-PATTA).
- Certificate of completion training on basic selling skills-2020 (USAID-PATTA).
- Certificate of achievement for securing 1st position in MBA (Fall-2019 semester)-2021.
- Certificate upon successful completion of 6th online IBA International Entrepreneurship summer school-2021.
- Barista, Australian Barista School - 12- August 2023.
- Use hygienic practices for food safety, CBD College - 15- August 2023.
- Prepare and serve espresso coffee, CBD College - 15- August 2023.
- Certificate III in Childcare, Block Learning- 10- October 2023.
Timeline
Administrative Officer
The Migration
04.2023 - 03.2024
Customer Service Representative
Fatboy
01.2023 - 07.2023
Import Coordinator
Rachna Agri Business
08.2018 - 12.2023
Childcare Assistant (Casual Position)
People2people Education, McArthur
Master of Project Management - Management
University of Wollongong
BBA - Human Resources Management
University of Central Punjab
- Certificate of merit awarded for science exhibition -2013.
- Certificate of participating in training session conflict management and negotiation-2019.
- Certificate of participation in the training workshop on gender integration and environmental compliance for supply-side partners-2019 (USAID-PATTA).
- Certificate of participation workshop on entrepreneurship, A viable career option-2019.
- Merit certificate in recognition of participation in professional development program-2019.
- Certificate of achievement for securing 2nd position in MBA (Fall-2018 semester)-2019.
- Certificate of participation proposal writing workshop-2020.
- Certificate of completion leadership in SBCC training for supply-side partners-2020 (USAID-PATTA).
- Certificate of completion training on basic selling skills-2020 (USAID-PATTA).
- Certificate of achievement for securing 1st position in MBA (Fall-2019 semester)-2021.
- Certificate upon successful completion of 6th online IBA International Entrepreneurship summer school-2021.
- Barista, Australian Barista School - 12- August 2023.
- Use hygienic practices for food safety, CBD College - 15- August 2023.
- Prepare and serve espresso coffee, CBD College - 15- August 2023.
- Certificate III in Childcare, Block Learning- 10- October 2023.
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