Mishal Sabir
Granville,NSW
Summary
Dynamic professional with a proven track record in enhancing customer relations and streamlining office processes at The Migration. Expert in time management and communications skills, demonstrated through successful coordination of import activities and fostering positive interactions in educational settings. Compassionate Childcare Assistant with hands-on experience in creating fun, engaging, and educational activities for children of different age groups. Strong interpersonal skills, adept at building trusting relationships with children and parents. Demonstrated success in managing challenging behavior calmly and effectively, contributing positively to the overall environment. Proven ability to maintain a clean and safe environment promoting child development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Services and Administrative Officer
The Migration
04.2023 - 03.2024
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Answered the phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Executed the record filing system to improve document organization and management.
- Assisted the customers with special tasks on daily basis.
- Updated account information to maintain customer records.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Import Coordinator
Rachna Agri Business
08.2018 - 12.2023
- Established, supervised and continuously improved the import process flows in conformance with rules, procedures and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Negotiated and coordinated with contractors to facilitate freight movements.
- Insure cargo against loss, damage, and theft.
- Prepared a forecast for all products.
- Coordinated with the suppliers for shipping documents and proofread to avoid mistakes.
- Organized the data for all necessary documents.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Tracked shipments through customs and other agencies.
- Coordinated shipments of products from the country of origin to the final destination by both air and sea transport.
- Worked with staff to accomplish tasks on time.
- Received phone calls and responded to emails from clients and suppliers.
- Performed administrative tasks, i.e., marking staff attendance and maintaining the record, filling out important documents with complete details.
Childcare Assistant (Casual Position)
People2people Education, McArthur
- Enhanced children's social skills by organizing group activities and fostering positive interactions.
- Boost children's cognitive development with age-appropriate educational games and activities.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Implemented creative learning strategies to engage children, and promote their intellectual growth.
Education
Master of Human Resource Management - Business
University of Wollongong
Sydney, NSW11.2024
Master of Project Management - Management
University of Wollongong
Wollongong, NSW05.2024
BBA - Human Resources Management
University of Central Punjab
Lahore 07.2018
Skills
- Nutrition management
- Social guidance
- Group management
- Snack preparation
- Volunteer coordination
- Behavior management
- Safety awareness
- Problem-solving
Certification
- Certificate of merit awarded for science exhibition -2013.
- Certificate of participating in training session conflict management and negotiation-2019.
- Certificate of participation in the training workshop on gender integration and environmental compliance for supply-side partners-2019 (USAID-PATTA).
- Certificate of participation workshop on entrepreneurship, A viable career option-2019.
- Merit certificate in recognition of participation in professional development program-2019.
- Certificate of achievement for securing 2nd position in MBA (Fall-2018 semester)-2019.
- Certificate of participation proposal writing workshop-2020.
- Certificate of completion leadership in SBCC training for supply-side partners-2020 (USAID-PATTA).
- Certificate of completion training on basic selling skills-2020 (USAID-PATTA).
- Certificate of achievement for securing 1st position in MBA (Fall-2019 semester)-2021.
- Certificate upon successful completion of 6th online IBA International Entrepreneurship summer school-2021.
- Barista, Australian Barista School - 12- August 2023.
- Use hygienic practices for food safety, CBD College - 15- August 2023.
- Prepare and serve espresso coffee, CBD College - 15- August 2023.
- Certificate III in Childcare, Block Learning- 10- October 2023.
Timeline
Customer Services and Administrative Officer
The Migration
04.2023 - 03.2024
Import Coordinator
Rachna Agri Business
08.2018 - 12.2023
Childcare Assistant (Casual Position)
People2people Education, McArthur
Master of Human Resource Management - Business
University of Wollongong
Master of Project Management - Management
University of Wollongong
BBA - Human Resources Management
University of Central Punjab
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