Mishween Kaur
Melbourne
Summary
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
ECT Qualified Kinder Assistant
Explorers Early Learning, Armadale
04.2024 - 07.2025
- Managed daily operations, ensuring smooth workflow and compliance with industry regulations.
- Coordinated resources and schedules to optimize efficiency in a dynamic, fast-paced environment.
- Developed strong problem-solving and adaptability skills, managing logistics of staff schedules, learning plans, and inventory of educational materials.
- Built and maintained strong relationships with families, colleagues, and management to ensure seamless communication and operational success.
- Adapted to evolving daily priorities and sensitive communications with empathy, confidentiality, and cultural sensitivity.
- Assisted in maintaining compliance with regulatory standards and safety protocols.
- Streamlined administrative processes to improve operational efficiency within the center.
Work Health and Safety Officer
Explorers Early Learning, Armadale
01.2024 - 07.2025
- Conducted regular safety audits and risk assessments to ensure compliance with workplace health and safety regulations.
- Developed and implemented safety procedures to create a safer working environment.
- Provided training and guidance to staff on best practices for workplace safety and emergency preparedness.
- Participated in internal audits and team meetings, contributing to service improvement and suggesting process efficiencies.
- Led safety committee meetings, fostering collaboration on risk management strategies across teams.
- Evaluated workplace hazards and developed mitigation plans to improve overall safety culture.
Diploma Qualified Educator
Explorers Early Learning, Armadale
03.2023 - 04.2024
- Documented children’s observations and daily activities, ensuring compliance with educational frameworks.
- Developed and maintained individualized learning plans based on children’s needs and interests.
- Engaged with families to provide updates on children’s development and progress.
Sales Representative
JB Hi-Fi
11.2022 - 03.2023
- Delivered outstanding customer service by actively listening to customer needs and providing tailored product recommendations across tech, entertainment, and home appliance categories.
- Upsold extended warranties and subscriptions, aligning product solutions with customer needs while ensuring compliance with company policies.
- Managed logistics-related tasks, including tracking shipments, resolving delivery issues, and optimizing order fulfillment processes.
- Provided post-sales support, assisting customers with installation scheduling and troubleshooting delivery concerns.
- Handled high volumes of face-to-face and phone inquiries, demonstrating confidence in multitasking and managing customer expectations under pressure.
Assistant Shift Manager
McDonald's, South Melbourne
01.2022 - 01.2023
- Supervised shift operations, ensuring efficient workflow, high service standards, and adherence to safety regulations.
- Led and motivated a team of crew members and crew coaches to maintain productivity and customer satisfaction.
- Managed inventory, placed stock orders, and handled cash reconciliation at the end of shifts.
- Resolved customer concerns and operational challenges in a fast-paced environment.
McCafé Coach
McDonald's, South Melbourne
01.2021 - 01.2022
- Oversaw McCafé operations, ensuring high-quality coffee and beverage service.
- Trained and mentored new baristas on coffee preparation, presentation, and customer service standards.
- Managed stock levels, placed orders, and ensured compliance with McCafé product quality guidelines.
- Optimized workflow to improve service speed and efficiency during peak hours.
Crew Coach
McDonald's, South Melbourne
01.2020 - 01.2022
- Trained and mentored new team members to ensure consistency in food preparation and service.
- Monitored and maintained hygiene and food safety standards across workstations.
- Provided performance feedback to crew members, helping them improve customer interaction and efficiency.
- Collaborated with management to improve team productivity and customer service experience.
Logistics Coordinator Intern
Regal Tyres / Bhullar Transport Pty. Ltd.
06.2020 - 11.2020
- Managed day-to-day logistics and dispatch operations for a fleet of 15 long-haul truck drivers, ensuring timely delivery of freight across major routes in Australia, resulting in a 95% on-time delivery rate.
- Maintained detailed transportation logs, delivery schedules, and compliance documentation, helping the business consistently meet state and national transport regulations.
- Monitored vehicle maintenance schedules, fuel usage, and driver hours to improve operational efficiency, reduce downtime, and ensure adherence to fatigue management policies.
- Streamlined communication between drivers and customers, improving customer satisfaction and accountability through real-time tracking updates and proactive issue resolution.
- Implemented scheduling and dispatching improvements that reduced idle time and increased fleet utilization by 20%, enhancing overall profitability.
- Supported budgeting, invoicing, and accounts receivable processes related to transport jobs, ensuring smooth coordination between finance and operations.
Crew Member
McDonald's, South Melbourne
07.2019 - 01.2020
- Provided exceptional customer service while managing over 150 cash transactions daily, contributing to a 20% increase in customer satisfaction scores as evidenced by regular feedback surveys.
- Ensured adherence to stringent food safety regulations by conducting weekly cleanliness audits, resulting in a 100% compliance rate during health inspections and fostering a safe dining environment for customers.
- Operated effectively in a high-paced environment with an average order turnaround time of under 5 minutes, which enhanced operational efficiency and reduced wait times for over 300 customers per shift.
Operations Manager
The Mother's Touch Kindergarten
01.2018 - 06.2019
- Collaborated on budget planning, tracked monthly expenses, processed invoices, and assisted with accounting and bookkeeping duties using QuickBooks.
- Streamlined administrative support processes, enhancing efficiency by 40% and enabling the team to focus on critical marketing initiatives, which resulted in a 25% increase in campaign responsiveness across social platforms.
- Identified bottlenecks in supply and ordering processes, introduced tracking sheets and reordering systems, and implemented feedback systems to enhance operational efficiency.
- Managed inventory tracking for over 5,000 SKUs, ensuring optimal stock levels and minimizing excess inventory costs by Rs.100,000 annually through precise forecasting and reorder strategies.
Education
Bachelor of Business - Logistics and Supply Chain Management
RMIT University
Graduate Diploma - Early Childhood Education
Victoria University
Skills
- Time management
- Attention to detail
- Team collaboration
- Computer skills
- Relationship building
- Problem-solving
- Workload management
- Administrative duties
- Microsoft Office Suite
- Supplier relationship management
- Critical thinking
- Stock replenishment
Websites
Languages
English
Native or Bilingual
Interests
- I enjoy cooking for friends and family gatherings
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Wine Tasting
- I like trying new recipes and food trends
Timeline
ECT Qualified Kinder Assistant
Explorers Early Learning, Armadale
04.2024 - 07.2025
Work Health and Safety Officer
Explorers Early Learning, Armadale
01.2024 - 07.2025
Diploma Qualified Educator
Explorers Early Learning, Armadale
03.2023 - 04.2024
Sales Representative
JB Hi-Fi
11.2022 - 03.2023
Assistant Shift Manager
McDonald's, South Melbourne
01.2022 - 01.2023
McCafé Coach
McDonald's, South Melbourne
01.2021 - 01.2022
Logistics Coordinator Intern
Regal Tyres / Bhullar Transport Pty. Ltd.
06.2020 - 11.2020
Crew Coach
McDonald's, South Melbourne
01.2020 - 01.2022
Crew Member
McDonald's, South Melbourne
07.2019 - 01.2020
Operations Manager
The Mother's Touch Kindergarten
01.2018 - 06.2019
Graduate Diploma - Early Childhood Education
Victoria University
Bachelor of Business - Logistics and Supply Chain Management
RMIT University
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