Summary
Overview
Work History
Education
Skills
Professional References
Timeline

Rochelle Makking

Morley ,WA

Summary

I am a confident and self motivated individual who consistently shows initiative and attention to detail. My previous experience in Customer Service, Business Management and Sales Consulting has equipped me with the skills required to be an asset to any team.

Overview

7
7
years of professional experience

Work History

Novated Leasing Consultant

Fleetcare
11.2022 - Current
  • Responding to customer enquiries through all forms of communication and providing one-on-one consultations in a clear, concise and timely manner.
  • Educating employees on the benefits of Novated Leasing and providing Novated Leasing advice across multiple clients.
  • Informing employers of the benefits they can offer to their employees through a Novated Lease.
  • Preparing and following up on quotations/analyses for customers.
  • Assisting clients with selection, purchase negotiations and financing of Novated Lease motor vehicles.
  • Upselling available products such as insurance and car care to maximise each opportunity.
  • Building rapport with dealers to achieve a strong and successful working relationship to provide results for all parties.
  • Processing Novated Lease finance applications and documents through to settlement.
  • Liaising on the setup and termination of customer salary packages.
  • Negotiating contracts and packaging arrangements with employers and employees.
  • Developing business opportunities by forming relationships with employers and providing education sessions to their employees upon request.
  • Assisting employers and payroll departments to ensure correct procedures for dealing with payroll advices.

Finance and Insurance Manager

Nuford Wangara
06.2021 - 11.2022
  • Prepared and reviewed credit loan applications.
  • Ensured compliance with all applicable financial regulations.
  • Prepared financial reports and forecast.
  • Negotiated finance and credit terms with customers.
  • Educated customers of the market and changes to the market.
  • Dealt with the day to day handling of cash, cheques and EFT payments.
  • Offered other products such as Insurance and customer care plans increasing revenue.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Explained very technical financial information to applicants in easy to understand language.
  • Proactively identified solutions for customers experiencing credit issues.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to remain compliant.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Developed prospects for new loans by conducting cold calls daily.
  • Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
  • Improved vehicle deliveries and customer satisfaction through proactive coordination of daily operations with other staff members.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Collaborated with Sales Managers to develop strategic plans, increasing production, productivity, customer service and retention.

Receptionist/Administrator

Scarboro Toyota
01.2018 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Received and routed business correspondence to correct departments and staff members.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Education

Certificate III - Hair Design

North Metropolitan TAFE, Balga, WA
03.2017

Graduated Year 12 -

Darling Range Sports College, Forrestfield, WA
12.2012

Skills

  • Professional
  • Self Motivated
  • Active Listening
  • Excellent Communication
  • MS Office
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Attention to Detail
  • Organization and Time Management
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Data Entry
  • Decision-Making
  • Flexible and Adaptable
  • Conflict Resolution

Professional References

John Tsang - Dealer Principal Nuford

Previous Employer

Phone: 0403 600 810


Sandy Bumback - Senior Financial Controller Auto Classic BMW

Phone: 0411 641 627

Timeline

Novated Leasing Consultant - Fleetcare
11.2022 - Current
Finance and Insurance Manager - Nuford Wangara
06.2021 - 11.2022
Receptionist/Administrator - Scarboro Toyota
01.2018 - 05.2021
North Metropolitan TAFE - Certificate III, Hair Design
Darling Range Sports College - Graduated Year 12,

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Rochelle Makking