Missbill (Billie) Finlay
Browns Plains,Australia
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager / Service Coordinator
ABLE Service
Brisbane, QLD
07.2017 - Current
- Oversee daily office operations, including scheduling, purchasing, invoicing, and inventory control, ensuring smooth and compliant workflow in a medical device setting.
- Coordinated technical service and maintenance schedules for medical equipment, managing technician dispatch and customer follow-ups.
- Acted as a primary point of contact for clients and healthcare professionals, delivering high-level customer support and managing service requests efficiently.
- Maintained accurate records of service calls, equipment history, warranty claims, and parts ordering using CRM and ERP systems.
- Demonstrated sound product knowledge of medical devices and equipment, including MESI diagnostic tools, Löwenstein Medical CPAPs, and LivaNova neuromodulation systems.
- Liaised with manufacturers and suppliers to coordinate product repairs, replacements, and technical updates.
- Supported compliance with healthcare regulations and workplace safety standards, including handling documentation and internal audits.
- Trained and supervised junior staff in office procedures, customer service, and equipment tracking protocols.
Sales Assistant / Storeperson
Salvation Army
Carina
03.2017 - 06.2017
- Provided friendly and helpful customer service in a busy thrift store environment.
- Assisted with processing donations, sorting stock, and maintaining clean and organized displays.
- Operated the cash register, handled transactions, and balanced the till at end of shift.
- Supported visual merchandising to improve store appearance and increase sales.
- Collaborated with team members to maintain a welcoming and inclusive store atmosphere.
- Helped with restocking, pricing items, and monitoring inventory levels.
- Followed health and safety guidelines and upheld The Salvation Army’s values of respect, integrity, and compassion.
- Key Contributions: Helped increase customer satisfaction through attentive service and positive attitude.
- Recognised for reliability and consistently taking initiative during busy
Outbound Call Center Agent
CT Healthcare
Parkinson QLD
08.2016 - 01.2017
- Conducted outbound calls to prospective and existing customers to promote products and services.
- Accurately followed scripts while adapting conversations to meet customer needs and build rapport.
- Met and exceeded daily and weekly sales targets, consistently ranking among top performers.
- Entered customer information and call outcomes into CRM systems with high accuracy.
- Handled customer objections professionally, provided detailed product information, and scheduled follow-up calls when needed.
- Collaborated with team leaders to refine sales techniques and improve campaign results.
- Maintained compliance with data protection and telemarketing regulations.
Administration Officer / Leasing Consultant
Harcourts Real Estate
Rochedale, QLD
12.2015 - 01.2016
- Customer service front office
- Open rental properties show through prospective tenants
- Owner feedback
- Maintenance repairs / Liaise with tradesmen
- Process applications
- Receipt rent daily / banking
- Advertisement / Marketing of rental properties
- Filing
Administration Manager
Muirgen No 18 Ltd
Port Moresby, Papua New Guinea
01.2014 - 08.2015
- Oversaw all financial operations including budgeting, invoicing, payroll, account reconciliation, and financial reporting.
- Managed the administration of the office, streamlining systems, supervising staff, and ensuring efficient daily operations.
- Administered a portfolio of residential properties, handling lease agreements, rent collection, inspections, and maintenance coordination.
- Developed and monitored budgets for both business and property operations, ensuring cost control and profitability.
- Maintained accurate financial records in compliance with regulatory standards and supported external audits.
- Led communication with tenants, contractors, and stakeholders, resolving disputes and ensuring high service standards.
- Ensured properties were compliant with legal, safety, and operational requirements through regular inspections and proactive management.
- Implemented systems and procedures that improved reporting accuracy, reduced errors, and enhanced decision-making.
- Key Achievements:Reduced overheads by 18% through renegotiated vendor contracts and improved expense tracking.
- Maintained 100% occupancy across managed properties
Property Manager
Pacific Palms Property
Port Moresby, PNG
06.2014 - 01.2015
- Oversaw a diverse portfolio of commercial and residential properties across multiple locations, ensuring optimal occupancy, compliance, and profitability.
- Managed and monitored budgets on a monthly, quarterly, and annual basis, delivering accurate forecasting, cost control, and financial reporting.
- Ensured strict compliance with Workplace Health and Safety (WHS) legislation and standards, coordinating risk assessments, audits, and staff training.
- Negotiated, executed, and maintained commercial and residential tenancy agreements, ensuring all leases complied with legal and company requirements.
- Conducted regular property inspections to monitor maintenance needs, lease compliance, and asset condition, ensuring high presentation standards across all sites.
- Developed, tracked, and reported on Key Performance Indicators (KPIs) to assess financial performance, tenant satisfaction, and operational efficiency.
- Liaised with contractors, tenants, and internal teams to resolve issues, manage refurbishments, and improve service delivery.
- Drove portfolio growth through strategic planning, effective tenancy management, and maintaining high occupancy rates.
Executive Assistant to General Manager / Staff Officer
Steamships Trading Company
Port Moresby, PNG
08.2011 - 06.2014
- Provided high-level executive support to the General Manager, including calendar management, travel coordination, confidential correspondence, and board meeting preparation.
- Organised and coordinated board meetings, including agenda preparation, minute-taking, and follow-up on action items with senior stakeholders.
- Served as Labour and Immigration Officer, overseeing all work permit, visa, and residency applications for local and expatriate staff, ensuring full legal compliance.
- Managed expatriate employee contracts, onboarding, relocation logistics, and renewal processes, ensuring smooth transitions and regulatory adherence.
- Coordinated and administered staff medical insurance programs, including enrolments, claims support, policy renewals, and liaison with insurers.
- Supported the HR function with recruitment, onboarding, payroll coordination, and employee record maintenance.
- Acted as the primary point of contact for staff welfare, policy updates, and general HR inquiries, ensuring consistent communication between employees and management.
- Maintained strict confidentiality and discretion in handling sensitive company and personnel information.
Production Manager / Estimator
PVM Advertising
Port Moresby, PNG
03.2010 - 08.2011
- Managed end-to-end production of print, digital, and promotional advertising materials, ensuring all deliverables met creative standards, deadlines, and budget requirements.
- Developed detailed cost estimates, budgets, and timelines for campaigns and individual jobs, liaising with creative, client service, and external suppliers to ensure accuracy and efficiency.
- Sourced and negotiated with vendors for printing, signage, digital production, and promotional goods to ensure high-quality output and cost-effective pricing.
- Monitored production schedules and coordinated resources to meet tight client deadlines across multiple concurrent campaigns.
- Ensured all materials were compliant with client brand guidelines and technical specifications for print and digital platforms.
- Worked closely with account managers and clients to interpret briefs, advise on production feasibility, and deliver high-impact solutions within scope.
- Managed pre-press, proofing, and quality control processes to ensure flawless final outputs.
- Maintained production databases, job tracking systems, and cost analysis reports to support business decision-making and continuous improvement.
Education
Diploma Of Business (Leadership) - Business & Management
QLD TAFE
QLD12.2023
Skills
- Leadership & Team Management
- Project Coordination & Execution
- Strategic Planning & Problem Solving
- Budgeting & Financial Reporting
- Client Relationship Management
- Staff Recruitment & Training
- Workplace Health & Safety (WHS) Compliance
- Process Improvement & Efficiency
- Contract Management & Negotiation
- Event & Meeting Coordination
- HR Administration & Policy Implementation
- Labour & Immigration Compliance
- Board Reporting & Executive Support
- Production Planning & Estimating (for advertising roles)
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- CRM & ERP Systems (eg MYOB, SAP, Salesforce)
- Vendor & Stakeholder Liaison
Certification
- Drivers Licence Open Manual expire August 2025
- CPR & First Aid
- 2012 - June Dally Watkins – Personal Development Program
- 2011 - Deloitte Certificate of attainment – Maintaining Positive relationships with customer
- 2011 - Deloitte Certificate of attainment – Basic negotiating skills
Timeline
Office Manager / Service Coordinator
ABLE Service
07.2017 - Current
Sales Assistant / Storeperson
Salvation Army
03.2017 - 06.2017
Outbound Call Center Agent
CT Healthcare
08.2016 - 01.2017
Administration Officer / Leasing Consultant
Harcourts Real Estate
12.2015 - 01.2016
Property Manager
Pacific Palms Property
06.2014 - 01.2015
Administration Manager
Muirgen No 18 Ltd
01.2014 - 08.2015
Executive Assistant to General Manager / Staff Officer
Steamships Trading Company
08.2011 - 06.2014
Production Manager / Estimator
PVM Advertising
03.2010 - 08.2011
Diploma Of Business (Leadership) - Business & Management
QLD TAFE