Summary
Overview
Work History
Skills
Summary Of Current Qualifications
References
Timeline
Generic

Miss Dee O'Connor

Coffs Harbour,NSW

Summary

To move forward in my career in a progressive and dynamic organisation that offers new opportunities and challenges.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

27
27
years of professional experience

Work History

Office Support / Reception

Coffs Coast Osteopathy
07.2022 - Current
  • Greeting patients
  • Answering phones
  • Sorting incoming mail
  • Replying to phone and email enquiries
  • Maintaining patient records
  • Scheduling and amending appointments
  • Taking payments via HICAPS
  • Reconciliation of accounts daily
  • Liaising with other medical facilities to organise referrals and obtaining results
  • Stocking office supplies
  • Photocopying, faxing, and filing.

Learning and Organisation Development Coordinator

Transport Accident Commission (Victorian Government)
01.2016 - 12.2021
  • To support the Learning and Organisation Development team by providing the coordination of key projects, core learning program schedules and logistics, Learning Management System administration and reporting, collection of program evaluation data and monthly reporting, developing, and maintaining the Leadership and People learning portal (navigate)
  • Assist with the preparation of the annual Learning and Development Plan in conjunction with the Talent and Learning and Development Manager and broader Human Resources team
  • Support the implementation of the Learning and Development program
  • Assist with the development and maintenance of TAC’s Development calendar
  • Assist with the development, facilitation/delivery and administration of training programs, corresponding records and material
  • Co-ordinate all statutory, planned and adhoc training requests
  • Co-ordinate the delivery of TAC’s induction program for all new employees, ensuring content is reviewed and updated continually in line with TAC requirements and feedback received
  • Review and liaise with external training providers as required
  • Attend external networking meetings as required
  • Manage staff training and records files
  • Assist in the coordination of employee leadership and traineeship programs
  • Maintain and manage online pre-commencement induction and training system
  • Manage statutory training requirements through regular reporting and scheduling of training to meet legislative requirements.

HR Service Specialist (12 months higher duties)

Transport Accident Commission (Victorian Government)
01.2015 - 12.2015
  • To contribute to the TAC by providing a customer centric approach to all employees
  • Providing direction, support and advice efficiently and effectively in all areas of Human Resources (HR) including but not limited to the areas of recruitment and selection, learning and development, performance management and reviews, grievances and dispute resolution and change management, consistent with legislation, TAC approved policies, and TAC organisational directives and work instructions
  • Monitoring relevant legislation and ensuring that TAC’s HR practices meet requirements
  • Assisting in the regular review, development and implementation of organisational directives, work instructions and HR related systems and documentation with an aim to maintain compliance and achieve industry best practice where possible
  • Maintaining relevant human resources records, information and databases to ensure accuracy and availability of information where required
  • Assisting in the coordination of all aspects of the employee lifecycle including the end to end recruitment process, induction and terminations
  • Providing in-house training and workshops to assist others in understanding HR requirements where appropriate
  • Ensuring that confidentiality with respect to all HR processes and information is always maintained
  • Positively fostering and promoting and a performance based and collaborative culture
  • Any other duties as directed by the Manager.

Human Resources Coordinator

Transport Accident Commission (Victorian Government)
04.2012 - 12.2014
  • To provide fast and accurate support to the HR Specialists, Employment Consultants and staff of the Transport Accident Commission
  • First point of contact for employee queries in relation to annual leave, sick leave and flex leave
  • Data Management and Integrity
  • Position creation
  • Position modification
  • Assistance in data reporting
  • Creation of PDR templates / Assist with Management flow of PDR’s
  • Organisational Restructures
  • Contract preparation
  • Filing management
  • General administration.

Executive Assistant

Department of Industry, Innovation, Science and Research (Federal Government)
02.2009 - 03.2012
  • Provide outstanding support to Management Team and 15 nationally located Regional Facilitators
  • Executive Assistance to Director and Deputy Director
  • Diary Management for Director
  • Recruitment
  • Organisation of Travel - both Domestic and International
  • Prepare Minutes and Briefs for General Manager and Minister
  • Administrative Support for the Innovative Regions Board
  • Credit card and expense reconciliation
  • File Management / Data Management
  • Ordering of office requirements
  • General Administrative support
  • Customer Service for internal and external client.

Administrative Officer / Housing Officer

Department of Human Services (Victorian Government)
01.2006 - 01.2009
  • Provide exceptional support to the Management Team and Public Housing Officers
  • Assistant to Manager
  • Housing inspections
  • Client communications
  • Lease preparations
  • Client meetings
  • Meeting preparation and minute taking
  • Payment of Accounts through Oracle
  • Ordering of office requirements
  • Data Entry | Maintenance – TRIM
  • Mail Distribution
  • Phone and Counter enquiries
  • Collation of KPI Reports.

Administrative Assistant to Manager – Academic Board Secretariat

Deakin University
01.2004 - 01.2006
  • Provide high level administrative support to the Academic Board Secretariat and all its Committees
  • Preparation of key documents
  • Meeting and event preparation
  • Diary Management for Manager and Chair of the Academic Board
  • Accounts Management through Oracle
  • Data Entry
  • Ordering of office requirements
  • General administrative support to Executive Officers.

Receptionist

St Laurence Employment Services
01.2002 - 01.2003

Personal Assistant to the Manager - Retail Technology Services

Target Head Office
01.1997 - 12.1999

Skills

  • Software Proficiency
  • Confidentiality Maintenance
  • Scheduling Coordination
  • Process Improvement
  • Excellent Multi-Tasking Ability
  • Budget Administration

Summary Of Current Qualifications

  • July 2023 - current - NSW TAFE DIGITAL,

    Cert IV in Clinic Health Services (Medical Practice Assisting)


  • Jan - Dec 2022 - NSW TAFE, Coffs Harbour, NSW,

    Diploma in Community Services


  • 2014 to 2016 - Sydney Institute of TAFE, Sydney, NSW,

    Certificate IV in Human Resource Management

References

   Ms Leanne Micallef

   Senior Learning and Development Partner

   Transport Accident Commission

   Ph: 0413 561 521


   Ms Heather Kelly

   Previous Deputy Director   

   Department of Industry, Innovation, Science and Research

   Ph:0404 156 785

Timeline

Office Support / Reception

Coffs Coast Osteopathy
07.2022 - Current

Learning and Organisation Development Coordinator

Transport Accident Commission (Victorian Government)
01.2016 - 12.2021

HR Service Specialist (12 months higher duties)

Transport Accident Commission (Victorian Government)
01.2015 - 12.2015

Human Resources Coordinator

Transport Accident Commission (Victorian Government)
04.2012 - 12.2014

Executive Assistant

Department of Industry, Innovation, Science and Research (Federal Government)
02.2009 - 03.2012

Administrative Officer / Housing Officer

Department of Human Services (Victorian Government)
01.2006 - 01.2009

Administrative Assistant to Manager – Academic Board Secretariat

Deakin University
01.2004 - 01.2006

Receptionist

St Laurence Employment Services
01.2002 - 01.2003

Personal Assistant to the Manager - Retail Technology Services

Target Head Office
01.1997 - 12.1999

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Miss Dee O'Connor