Missy overton
Adelaide,SA
Summary
As a committed, diligent, and trustworthy first-year nursing student, I'm looking to use my strong interpersonal and communication abilities in a medical assistant position.
In every element of the workplace, I continue to create and implement outstanding person-centred care due to to my prior experience working in medical administration.
passionate student looking to utilise my strong interpersonal and communication abilities to a position as a medical assistant.
Through incorporating over 18 months of Medical administration experience and further medical knowledge through my participation in the Bachelor of Nursing I can provide and deliver vast medical knowledge and proficiency to any medical assistant position
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
WomanKind Health
Rose Park, SA
01.2023 - Current
- Provide assistance to medical staff in performing minor surgical procedures.
- Greet and check in patients, update patient information in computer system.
- Verifiy insurance coverage for appointments and collect co-payments as required.
- Schedule patient appointments, verify accuracy of appointment times with providers.
- Answer incoming calls, respond to inquiries from patients and other medical offices.
- Prepare charts for new patients, ensuring all necessary forms are completed correctly.
- Check patients in and out for appointments and collect co-payments.
- Manage office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carry out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Contacting medical facilities to schedule patients for admission.
- Oversee patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collaborate with local pharmacies to resolve and clarify issues with patient medication.
- Educate patients about medications, procedures and physician's instructions.
Medical Assistant
Future You Cosmetics
North Adelaide, SA
03.2023 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
Sales Assistant
Karma & Crow
Adelaide, South Australia
06.2022 - 12.2022
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Accepted and completed cash, check and credit card payments.
- Contacted customers to provide information on new and exciting products and service offerings.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Fostered relationships with customers to expand customer base and retain business.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Operated register, handled cash and processed credit card transactions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Waitress/FOH Team Member
Ergo Café
Adelaide, South Australia
03.2021 - 05.2021
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Head Barista/ Waitress
Greens Organic café
Glenelg, SA
01.2019 - 01.2021
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Presented menus to patrons to answer questions about menu items and make recommendations.
Waitress/front of House
WATERMARK GLENELG
Adelaide, South Australia
01.2018 - 01.2019
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Bachelor of Nursing - Medical
University of South Australia
Adelaide 11-2026
High School Diploma -
BRIGHTON SECONDARY COLLAGE
01.2022
Skills
- Good Work Ethic
- Clear Communication
- Multitasking and Prioritization
- Social Perceptiveness
- Critical Thinking
- Time Management
- Verbal and Written Communication
- Warm and Friendly
- Conflict and Complaint Resolution
- Special Requests and Substitutions
- Relationship Building
- Service Prioritization
- Check Payment Processing
- Problem-Solving
- Reliable and Responsible
- Collaboration and Teamwork
- POS Terminal Operation
- Indirect Patient Care
- Medical Terminology
- Medical Billing
- Infection control procedures
- Patient Care Coordination
- Medical terminology knowledge
- Vital sign monitors
- Patient Assessments
- Professional Bedside Manner
- Human anatomy and physiology
- Vital Sign Monitoring
Certification
- Working With Children Check
- National Police Clearance
- NDIS Worker Clearance
- SA Health Deed Poll
- SA Health Manual Handling Certificate
- Hand Hygiene Certificate
REFERANCES
Head Doctor/Company Owner (Future You Cosmetics)
Dr Anne Evans
0439 977 992
Previous Practice Manager (WomanKind Health)
Tayla Biggs
0406 239 963
Previous Practice Manager (Karma & Crow)
Jiana
0403 909 588
Timeline
Medical Assistant
Future You Cosmetics
03.2023 - Current
Medical Assistant
WomanKind Health
01.2023 - Current
Sales Assistant
Karma & Crow
06.2022 - 12.2022
Waitress/FOH Team Member
Ergo Café
03.2021 - 05.2021
Head Barista/ Waitress
Greens Organic café
01.2019 - 01.2021
Waitress/front of House
WATERMARK GLENELG
01.2018 - 01.2019
Bachelor of Nursing - Medical
University of South Australia
High School Diploma -
BRIGHTON SECONDARY COLLAGE
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