Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Misti Jessop

Atherton

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking position. Offering excellent communication and good judgment.

Overview

10
10
years of professional experience

Work History

Sales Assisstant

Sports Power
03.2023 - Current
  • Processed all incoming stock.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Conducted business documents of high ticket items.

Receptionist

AudioHealth
03.2022 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Clean and serviced hearing aids.
  • Made stock calls as well as keeping track of stock take.
  • Received administration training.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.

Barmaid

The Carrington Hotel
10.2021 - 02.2022
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Maximized bar sales by repeatedly checking on customers and offering refills or alternative drinks.
  • Verified identification before serving customers to comply with state law.
  • Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
  • Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
  • Replaced empty kegs and soda syrups.
  • Delivered food to customers at bar and tables.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Waited on customers at bar and dining area.

Support Staff Member

Carinya Aged Care
08.2018 - 10.2021
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Attended training sessions to stay updated on procedures and services.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Completed maintenance tasks for facility upkeep.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Identified and resolved customer complaints concerning food or lodging.
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Maintained deep understanding of all individuals care plans to ensure all meals were up to standard.

Waitress

The Falls Tea House
09.2014 - 08.2018
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Barista.
  • Staff trainer.

Waitress

Demilas
05.2014 - 04.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Barista.

Education

Certificate III in Business

TAFE Queensland
Online
03.2024

Year 11 -

Malanda State High School
Malanda, QLD
12.2017

Skills

  • Business Operations Understanding
  • Scheduling
  • Time Management
  • Telephone Skills
  • Document Managment
  • PC Proficiency
  • Multi-Line Telephone Systems
  • Verbal and Written Communication
  • Sorting and Labelling
  • Mail Handling
  • Microsoft Office
  • Office Administration
  • Reception Desk Management
  • Spreadsheet Tracking

Reference

Sondra Carr - 0400123554

Owner and Manager of The Falls Tea House


Stacey Tyter - 0401230925\

Manager of Sports Power

Timeline

Sales Assisstant

Sports Power
03.2023 - Current

Receptionist

AudioHealth
03.2022 - 03.2023

Barmaid

The Carrington Hotel
10.2021 - 02.2022

Support Staff Member

Carinya Aged Care
08.2018 - 10.2021

Waitress

The Falls Tea House
09.2014 - 08.2018

Waitress

Demilas
05.2014 - 04.2016

Certificate III in Business

TAFE Queensland

Year 11 -

Malanda State High School

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