Misty Brickell
Claremont,TAS
Summary
I am a results-driven and people-focused professional with a proven commitment to making valuable contributions to the success of any organisation. With a wealth of experience, I excel in a dynamic team setting. I also take pride in demonstrating both autonomy and collaborative prowess.
Overview
2
2
years of professional experience
Work History
Rostering and Scheduling Officer
Richmond Fellowship Tasmania
05.2023 - Current
- Developing and maintaining employee schedules in accordance with business needs and NDIS and EBA regulations.
- Coordinating with line managers, House coordinators, and claiming to understand staffing requirements and align schedules with operational demands.
- Utilizing scheduling software to optimize workforce allocation, considering factors such as employee availability, skill sets, and preferences.
- Implementing and managing efficient rostering systems to ensure adequate staffing levels and minimize participant and company costs.
- Responding promptly to staff requests for time off or schedule adjustments, balancing employee needs with organizational requirements.
- Monitoring and tracking employee attendance, addressing any deviations from the established schedules.
- Collaborating with HR to onboard new employees, ensuring their integration into existing schedules and that all qualifications are up-to-date and in line with current regulations.
- Generating and distributing weekly or monthly schedules to relevant departments, keeping all stakeholders informed.
- Troubleshooting scheduling conflicts or gaps and making real-time adjustments to ensure seamless operations.
- Maintaining accurate records of employee work hours, ensuring compliance with labor laws and company policies. Providing regular reports on workforce scheduling metrics, highlighting areas for improvement and efficiency
- Conducting regular reviews of scheduling processes, proposing, and implementing enhancements to optimize workforce management.
Business Support Officer
Crown Currency Exchange
10.2022 - 05.2023
- Prepared meeting materials, set up conference rooms and took notes.
- Maintained smooth back-office functions to promote efficient business operations.
- Supported special financial and business projects with administrative assistance.
- Provided basic IT support to office users of desktops, laptops and devices.
- Kept the team in a consistent business rhythm, preventing unnecessary delays and process bottlenecks.
- Tracked company assets, maintaining records of purchases, vendor services, and disposals.
- Backed up operations teams with skilled administrative management, smoothly handling all paperwork requirements.
- Coordinated logistics plans to provide teams with supplies for day-to-day operations and special projects.
- Supported operations teams with specific administrative management, processing vital documentation.
- Provided support, direction, and resources to reach established business goals.
- Fostered work environment built on respect, dignity, and inclusion regardless of roles, responsibilities, or differences.
- Tracked company assets, maintaining records of purchases, vendor services, and disposals.
- Used administrative and operational expertise to help the team meet deadlines and long-term objectives.
- Handled large and complex data to analyse business operational needs.
- Trained staff in job roles, business policies, and industry best practices.
- Was responsible for hiring employees Australia-wide for casual and permanent roles.
- Conducted phone screenings and interviews for jobseekers the first point-of-call for Regional Leaders
- Worked alongside Head Office Team to introduce new policies and procedures to the organisation.
- Assisted and catered for 51 stores across the country.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Managed day-to-day development issues.
- Streamlined workflow.
Administrations Officer
Richmond Fellowship Tasmania
01.2022 - 10.2022
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Processed purchase orders, service contracts and financial reports.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Drafted and distributed invoices for outstanding payments.
- Created, prepared, and delivered reports to various departments.
- Managed daily payment processing and drafted related financial documents.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed company schedule to coordinate calendar and arrange travel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Targeted new customers to grow geographic reach and increase revenue.
- Completed daily logs for management review.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Served as corporate liaison for finance, IT and marketing departments.
Education
Certificate III in Business BSB30120
Work And Training
Hobart, TAS11.2021
Skills
- Problem-solving abilities
- Stakeholder engagement
- Meeting planning
- Deadline adherence
- Multitasking capabilities
- Effective communication
- Adaptability
- Team collaboration
- Business Administration
- Leadership
- Ability to Prioritise Tasks
Timeline
Rostering and Scheduling Officer
Richmond Fellowship Tasmania
05.2023 - Current
Business Support Officer
Crown Currency Exchange
10.2022 - 05.2023
Administrations Officer
Richmond Fellowship Tasmania
01.2022 - 10.2022
Certificate III in Business BSB30120
Work And Training
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