Mita Mukherjee
Glenwood
Summary
Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
24
24
years of professional experience
Work History
Data Delivery Specialist (Meter Data Services)
Endeavour Energy
10.2022 - 06.2024
- Cleared exceptions and validated the meter data obtained by the meter readers.
- Investigated and entered missing data, to clear billing exceptions.
- Scanned documents and saved in database to keep records of essential organisational information.
Billing Officer
Endeavour Energy
03.2014 - 10.2022
- Identified, researched, and resolved billing variances to maintain system accuracy which included using Banner, MBS, MSATS and SevenX among others.
- Worked with multiple departments to check proper billing information.
- Received award for yearly Price Change by liaising with the Finance Department.
- Resolved disputes arising from incorrect billing.
- Investigated and resolved exceptions which were generated from the billing system, to allow timely and accurate billing.
Installations Administration Officer
Endeavour Energy (formerly Integral Energy)
12.2012 - 03.2014
- Processed NOSW (Notification of Service Works) and CCEW (Certificate of Compliance-Electrical Work) notifications.
- Successfully met deadlines of processing and scheduling, to ensure meter data is available to the market and field staff is provided with work allocations.
Authorisations Officer
Endeavour Entergy (formerly Integral Energy)
04.2012 - 12.2012
- Ensured that the safety of all tasks associated with the authorisation process, met the required legislative obligations.
- Managed a large volume of applications, assessment of evidence against requirements, liaising with relevant stakeholders for compliance, and maintaining an accurate and up to date set of records in the Network Access Authorisation System (NAAS) database.
Customer Service Representative
Endeavour Energy (formerly Integral Energy)
12.2000 - 04.2012
- Primary responsibilities included Customer Service, Emergency Services and the Switchboard.
- Competent in all systems that were utilised within the Customer Interaction Centre. This included CSS, Banner, Outage Management System and Emergency Service Response System.
Education
Bachelor of Arts - English Honours
University of Calcutta
IndiaSkills
- Proficient in SAP IUS
- Data analysis specialist
- Billing oversight
- Customer support expertise
Languages
Hindi
Full Professional
Bengali
Native or Bilingual
English
Native or Bilingual
Urdu
Full Professional
Timeline
Data Delivery Specialist (Meter Data Services)
Endeavour Energy
10.2022 - 06.2024
Billing Officer
Endeavour Energy
03.2014 - 10.2022
Installations Administration Officer
Endeavour Energy (formerly Integral Energy)
12.2012 - 03.2014
Authorisations Officer
Endeavour Entergy (formerly Integral Energy)
04.2012 - 12.2012
Customer Service Representative
Endeavour Energy (formerly Integral Energy)
12.2000 - 04.2012
Bachelor of Arts - English Honours
University of Calcutta
Similar Profiles
Daniel MinjarezDaniel Minjarez
Mechanic at Endeavour EnergyMechanic at Endeavour Energy
Ryan DaleyRyan Daley
EFM Electrician at Endeavour EnergyEFM Electrician at Endeavour Energy
Shahani ManikkasingheShahani Manikkasinghe
Summer Internship at Endeavour EnergySummer Internship at Endeavour Energy