Mita Taumalolo
Ermington,NSW
Summary
With extensive work experience in the customer service industry, I have gained valuable skills and knowledge. To enhance my skills, I am compassionate and dedicated individual that is keen with a position in support work to utilize my strong interpersonal and communication skills in providing exceptional care and support to individuals in need.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Premier Care
06.2023 - Current
- Providing companionship, friendship, and emotional support.
- Participated in ongoing professional development opportunities to stay current on best practices within disability support field.
- Assistance with cleaning, managed laundry, and completed weekly grocery shopping.
- Cooking and meal preparation.
- Provide transportation to appointments and community activities.
- Delivering exceptional personal care services, including bathing, dressing, grooming, feeding assistance and personal hygiene assistance.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Support clients to implement strategies to reduce challenging behavior's.
Medical Receptionist
Company Medical Services
- Records patient's personal details, including their weight, age, blood type and contact details, Liaising with customer/managers onsite and setting up of workspace for the day to conduct the swabs, maintaining infection control protocol specifically related to PPE as well as handling and disposing specimens, Collection of both rapid antigen and PCR testing as well as attended home collections when needed, Compliance and adherence with NSW WHS policies and procedures.
Aged or Disabled Carer
Volunteer-Parramatta Mission
01.2023 - 01.2023
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
Beauty Therapist
Professional Laser Clinic
01.2014 - 01.2020
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Performing facial and body treatments such as laser hair removal, massage and chemical peels.
- Receiving bookings, arranging appointments, and maintaining client records.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Increased salon revenue by upselling additional services and retail products to clients.
Skills
- Great communication/customer service skills
- Able to work unsupervised and as part of a team
- Team player and great attitude towards my responsibilities
- Quick learner and able to work under pressure
- Maintaining and building a great rapport with customers
- Multi-tasking and strong organisational skills
- Problem-Solving
- Medical Records Verification
- Database Administration
Own Transport
True
Qualifications Education
- Currently studying Certificate III In Individual Support
- Diploma Of Nursing
- Diploma Of Beauty Therapy
Driver License
True
References
Available on Request
Certification
- Provide First Aid & CPR
- Working with Children Check
- NDIS Worker Check
- NDIS Workers Orientation Module
- Diploma of Nursing
Timeline
Disability Support Worker
Premier Care
06.2023 - Current
Aged or Disabled Carer
Volunteer-Parramatta Mission
01.2023 - 01.2023
Beauty Therapist
Professional Laser Clinic
01.2014 - 01.2020
Medical Receptionist
Company Medical Services
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