Summary
Overview
Work History
Education
Skills
Timeline
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Mitali Mistri

Tarneit,VIC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

7 Eleven Gas Station
10.2019 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Science - Psychology

Victoria University
Footscray, VIC

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Time management
  • Quick learner
  • Good communication skills
  • Problem-Solving
  • Willing to learn
  • Critical thinking
  • Relationship-building
  • Teamwork and Collaboration

Timeline

Customer Service Representative

7 Eleven Gas Station
10.2019 - 08.2022

Bachelor of Science - Psychology

Victoria University

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Mitali Mistri