Summary
Overview
Work History
Education
Skills
Timeline
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Mitali Mistri

Tarneit

Summary

Proactive Customer Service Representative from 7-Eleven Gas Station, excelled in maintaining high customer satisfaction through effective problem-solving and relationship-building. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Manager

IGA Plus Liquor
02.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.

Customer Service Representative

7 Eleven Gas Station
10.2019 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered a constant flow of customer calls with minimal wait times.
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Bachelor of Psychological Studies - Psychology

Victoria University
05-2025

High School Diploma -

The Grange P-12 College
12.2020

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Time management
  • Quick learner
  • Good communication skills

Timeline

Manager

IGA Plus Liquor
02.2024 - Current

Customer Service Representative

7 Eleven Gas Station
10.2019 - 08.2022

High School Diploma -

The Grange P-12 College

Bachelor of Psychological Studies - Psychology

Victoria University

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Mitali Mistri