Mitch Boyce

In my current role as Team Assistant, I report to the General Manager of Construction for the Infrastructure Delivery division at APA Group and also support multiple regional managers and project teams.

My tasks include:

• Calendar management
• Travel bookings
• Credit card expense reports
• Raising purchase requisitions
• Invoice receipting
• New supplier setup
• Reviewing and managing all mandatory training requirements
• Onboarding and offboarding of employees and contractors
• Corporate event planning
• Ordering PPE
• Ordering IT equipment
• Minute taking
• Generate incident and hazard reports
• Submit incidents and hazards in Safeguard+

In my previous role as Team Assistant, I reported to the Program Manager for North East Construction in the Infrastructure Delivery division at APA Group, and I also supported multiple regional managers and project teams.

My tasks included:

• Calendar management
• Travel bookings
• Site mobilisation
• Credit card expense reports
• Raising purchase requisitions
• Invoice receipting
• New supplier setup
• Reviewing and managing all mandatory training requirements
• Onboarding and offboarding of employees and contractors
• Corporate event planning
• Leave coverage for site based administrator in Newcastle for the Kurri Kurri Lateral Pipeline Project

• Deliver excellent customer service, at all times.
• Assist in keeping the hotel reception area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Administer all reservations, cancellations and no-shows, in line with company policy.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct regular security checks throughout the day and report any security issues to line manager.
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
• Provide reports, as required, for housekeepers and management.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
• Maintain personal knowledge by completing in-house training and workbooks.
• Always adhere to all company policies and procedures and licensing laws.
• Be involved and contribute at team meetings.

• Experience gained as a waiter and sushi chef working at Blackwell Sushi Station in Levent, Istanbul TURKEY.
• Able to keep calm working in a fast paced, stressful environment.
• Good rapport with colleagues and customers. My not being able to speak Turkish was not a problem as many customers were tourists or locals who could speak English.

• Event Management - organise and attend office and official company events such as site openings, cocktail parties, corporate updates.
• Oracle - receipt invoices, raise purchase orders, order office consumables, manage credit card expenses.
• Serko/CTM - book staff travel (flights, hotels, car hire).
• Workwear Group site - order PPE for field staff.
• Manage car parking register and cab charges.
• Receive courier deliveries and book outbound courier services.
• Arrange office catering, help the social club with end of month drinks.
• Document archiving through Grace Online.
• Safe custody document control.
• Competent in Microsoft Office using on a daily basis.
• Assist Asset Management team organise their monthly meetings by booking rooms, sending out calendar invites and agendas as well as take meeting minutes.

• Respond to telephone and email enquiries from DBYD (Dial Before You Dig) automated responses.
• Conduct preliminary desktop assessment of affected DBYD responses to identify proposed works and establish any potential impact on APA transmission assets.
• Perform all necessary processes in the Third Party Management and Encroachment data base connections of X-Info Connect.
• Respond to stakeholder enquiries and complaints via phone or email.
• Capture stakeholder communications accurately within X-Info Connect database in order to meet legislative requirements. If unable to close out enquiry, escalate to appropriate level of authority.
• Receipt of invoices using Oracle, Financial Management as well as raising of purchase orders.

• Oracle - receipt invoices, raise purchase orders, order office consumables, manage credit card expenses.
• Serko/FCM - book staff travel (flights, hotels, car hire).
• Workwear Group site - order PPE for field staff.
• Manage car parking register and cab charges.
• Receive courier deliveries and book outbound courier services.
• Manage busy switch board while working on reception.
• Arrange office catering, help the social club with end of month drinks.
• Document archiving through Grace Online.
• Safe custody document control.
• Assist Asset Management team organise their monthly meetings by booking rooms, sending out calendar invites and agendas as well as take meeting minutes.
• Competent in Microsoft Office using on a daily basis.

• Answer all incoming phone calls using a PABX phone system and direct calls to relevant department.
• Opened and properly distributed incoming mail as well as all outgoing mail.
• Generate invoices and purchase orders using MYOB.
• Stock/inventory control for online store as well as general office supplies.
• Franking/folding machine operator for bulk mail outs.
• Use of content management systems to update content on the company website and manage digital subscriptions (WordPress, RealView PAC).
• Outlook/Entourage email programs.
• Planned and coordinated logistics and materials for local and interstate seminars/expos.
• Coordinated domestic travel arrangements, including booking airfare, hotel and transportation.
• Manage busy reception, subscription department and administration staff.