MITCHELL HARGRAVE
Perth,WA
Summary
Self-motivated and enthusiastic worker with 8+ years of quality experience in customer support supervisory roles. Bringing forth an excellent track record of working collaboratively with others to achieve goals. My upbringing has instilled a strong belief in respect, accountability, and compassion. Looking to challenge myself and grow towards a career more aligned with my field of study.
Overview
8
8
years of professional experience
Work History
Training Supervisor
Saferight
06.2022 - Current
- Updated employees with latest policies, procedures and compliance standards for RTOs.
- Provided recommendations for training improvements and discontinuation of ineffective or outdated training methods.
- Worked alongside other departments such as administration, sales, and accounts to establish company priorities and employee performances.
- Worked effectively with the availability of 20+ training assessors to organise in-house and onsite training needs, at least 6 months in advance.
Quality Assurance Officer / Office Administrator
Saferight
08.2021 - 06.2022
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods that align with ASQA and WHS Acts and Regulations.
- Interacted with customers by phone, email or in-person to take bookings / provide information on the company's in-house training.
- Created reports and provided administrative support of systems such as PowerPro and Ostendo.
Shift Supervisor
Red Rooster
03.2017 - 08.2021
- Completed store opening and closing procedures whilst serving customers, preparing food and balancing tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid health violations or unnecessary work delays due to hazards or inefficient layouts.
Team Leader
Woolworths
05.2015 - 07.2016
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Education
Bachelor of Science (Major in Psychology) -
Curtin University
Perth, WA02.2022
Skills
- Adobe Captivate
- Creative Solution Development
- On-The-Job Training
- Client Assistance Expertise
Accomplishments
SCHOOL REPRESENTATIVE - City Council
Implemented new strategies for improving the community and current schooling systems for young local students by taking feedback and suggesting changes to the council.
MENTORING - Montello Primary School
Assisted children in developing their vocabulary with reading and speaking exercises by volunteering consistently over 2 years.
Timeline
Training Supervisor
Saferight
06.2022 - Current
Quality Assurance Officer / Office Administrator
Saferight
08.2021 - 06.2022
Shift Supervisor
Red Rooster
03.2017 - 08.2021
Team Leader
Woolworths
05.2015 - 07.2016
Bachelor of Science (Major in Psychology) -
Curtin University