Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MITCHELL HARGRAVE

Perth,WA

Summary

Self-motivated and enthusiastic worker with 8+ years of quality experience in customer support supervisory roles. Bringing forth an excellent track record of working collaboratively with others to achieve goals. My upbringing has instilled a strong belief in respect, accountability, and compassion. Looking to challenge myself and grow towards a career more aligned with my field of study.

Overview

8
8
years of professional experience

Work History

Training Supervisor

Saferight
06.2022 - Current
  • Updated employees with latest policies, procedures and compliance standards for RTOs.
  • Provided recommendations for training improvements and discontinuation of ineffective or outdated training methods.
  • Worked alongside other departments such as administration, sales, and accounts to establish company priorities and employee performances.
  • Worked effectively with the availability of 20+ training assessors to organise in-house and onsite training needs, at least 6 months in advance.

Quality Assurance Officer / Office Administrator

Saferight
08.2021 - 06.2022
  • Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods that align with ASQA and WHS Acts and Regulations.
  • Interacted with customers by phone, email or in-person to take bookings / provide information on the company's in-house training.
  • Created reports and provided administrative support of systems such as PowerPro and Ostendo.

Shift Supervisor

Red Rooster
03.2017 - 08.2021
  • Completed store opening and closing procedures whilst serving customers, preparing food and balancing tills.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid health violations or unnecessary work delays due to hazards or inefficient layouts.

Team Leader

Woolworths
05.2015 - 07.2016
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Education

Bachelor of Science (Major in Psychology) -

Curtin University
Perth, WA
02.2022

Skills

  • Adobe Captivate
  • Creative Solution Development
  • On-The-Job Training
  • Client Assistance Expertise

Accomplishments

SCHOOL REPRESENTATIVE - City Council

Implemented new strategies for improving the community and current schooling systems for young local students by taking feedback and suggesting changes to the council.


MENTORING - Montello Primary School

Assisted children in developing their vocabulary with reading and speaking exercises by volunteering consistently over 2 years.


Timeline

Training Supervisor

Saferight
06.2022 - Current

Quality Assurance Officer / Office Administrator

Saferight
08.2021 - 06.2022

Shift Supervisor

Red Rooster
03.2017 - 08.2021

Team Leader

Woolworths
05.2015 - 07.2016

Bachelor of Science (Major in Psychology) -

Curtin University

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MITCHELL HARGRAVE