Mitch Harris
Rockhampton,QLD
Summary
Acknowledged for cultivating high-performing teams, streamlining workflows, and providing client-centric solutions that consistently surpass revenue objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Sales Manager
Southern Cross Austereo
12.2022 - 09.2025
- Directed commercial operations across three markets, enhancing revenue generation in radio, digital audio, TV, and branded content.
- Designed and executed innovative campaigns such as Spin into Summer and Vegas Vacay to boost client engagement.
- Launched Access Encore, integrating survey insights with incentives to re-engage clients effectively.
- Automated workflows using Salesforce dashboards and Smartsheet, improving forecasting accuracy and administrative efficiency.
- Consistently surpassed revenue targets while driving pipeline conversion and client activity.
- Developed training programs to enhance team skills and improve product knowledge across sales staff.
- Analyzed market trends to uncover growth opportunities and adjust sales strategies accordingly.
- Fostered strong relationships with key clients, ensuring high satisfaction levels and retention rates.
Senior Account Manager
Southern Cross Austereo
07.2022 - 12.2022
- Retained major accounts while mentoring Account Managers through leadership transition.
- Enhanced customer satisfaction and retention by leading client relationship management.
- Developed strategic account plans aligning services with client needs and market trends.
- Coordinated cross-functional teams to deliver integrated marketing solutions effectively.
- Analyzed performance metrics to identify growth opportunities and optimize service delivery.
- Fostered professional development of junior account managers, improving overall team performance.
Account Manager
Southern Cross Austereo
09.2019 - 07.2022
- Built and managed a strong client portfolio, delivering ROI through integrated radio, digital, and event campaigns.
Business Development Executive
Coca-Cola Amatil
03.2017 - 09.2019
- Achieved growth in retail and foodservice accounts through effective merchandising and promotional planning.
- Consistently met targets for new product launches and seasonal campaigns.
- Cultivated relationships with key stakeholders to drive revenue growth and business opportunities.
- Analyzed market trends and competitor activities to determine strategic product positioning.
- Executed targeted sales strategies, increasing market share within assigned territories.
- Coordinated cross-functional teams to enhance operational efficiency and customer satisfaction metrics.
Food & Beverage Supervisor
Delaware North
06.2016 - 03.2017
Duty Manager
Star Hotel Group
08.2015 - 02.2016
Duty Manager
Paul Irvin Hotel Group
09.2014 - 07.2015
- Supervised daily hotel operations to maintain exceptional guest experiences and service standards.
- Coordinated staff schedules, optimizing resource allocation during peak periods.
- Implemented training programs for new hires, improving team development and service delivery consistency.
- Resolved guest complaints promptly, strengthening customer satisfaction and loyalty.
- Monitored inventory levels and procurement processes to ensure adequate supplies for operations.
- Conducted regular inspections of facilities and services, identifying areas for quality improvement.
Duty Manager
Paul Irvin Hotel Group
06.2011 - 04.2014
Lift Attendant / Driver (Seasonal)
Event Hospitality & Entertainment
01.2013 - 01.2014
Education
High School Diploma - High School
11.2012
Graduated 2012
Skills
- Sales leadership and forecasting
- Business growth and negotiation
- Team culture and coaching
- Workflow automation tools
- Salesforce and Microsoft 365
- Campaign development strategies
- Media strategy and planning
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Budgeting and finance
- Profitability improvement
- Price structuring
- Training and coaching
- Sales presentations
- Pipeline maintenance
- Sales training
- Competitive analysis
- Goal setting
- Sales process optimization
- Employee coaching
- Revenue generation
- Policy enforcement
- Sales coaching
- Staff training
- Advertising and marketing
Certification
- Certified Workflow Designer (Power Automate & Smartsheet)
- Advanced Salesforce CRM Reporting
- Media Sales Accreditation – Commercial Radio Australia
- Internal Trainer, SCA Sales & Leadership Onboarding
Accomplishments
- Ranked #1 Regional Revenue Market at SCA (FY25 YTD).
- Designed region-wide sales tactics and client return strategies adopted across multiple markets.
Timeline
General Sales Manager - Southern Cross Austereo
12.2022 - 09.2025
Senior Account Manager - Southern Cross Austereo
07.2022 - 12.2022
Account Manager - Southern Cross Austereo
09.2019 - 07.2022
Business Development Executive - Coca-Cola Amatil
03.2017 - 09.2019
Food & Beverage Supervisor - Delaware North
06.2016 - 03.2017
Duty Manager - Star Hotel Group
08.2015 - 02.2016
Duty Manager - Paul Irvin Hotel Group
09.2014 - 07.2015
Lift Attendant / Driver (Seasonal) - Event Hospitality & Entertainment
01.2013 - 01.2014
Duty Manager - Paul Irvin Hotel Group
06.2011 - 04.2014
Tannum Sands State High School - High School Diploma, High School