Mitch Johnston
Gold Coast,QLD
Summary
Recent graduate with a Diploma in Advanced Networking and Cloud Engineering, complemented by a Certificate III in Information Technology. I am passionate about IT support and troubleshooting, with hands-on experience in network configuration, cloud services, and virtual environments through academic and lab-based projects. I am seeking a Level 1 IT Support role where I can apply my technical knowledge, strong communication skills, and problem-solving abilities to assist users and contribute to a dynamic IT team.
Overview
2
2
years of professional experience
Work History
Warehouse Worker /Counter Salesperson
Tradetools
02.2021 - 04.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Checkout Operator
Woolworths
10.2020 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Nerang State High School
NerangCertificate III - IT
TAFE QLD
QLDDiploma - Advanced Networking And Cloud Engineering
TAFE QLD
QLDSkills
- Diagnosing and repairing common hardware issues
- Installing, configuring, and troubleshooting printers, scanners, and other office equipment
- Providing first-level technical support for operating systems and standard office applications
- Setting up and maintaining user workstations, including hardware and software deployment
- Communicating technical solutions clearly to non-technical users
- Software installation
Relevant Skills
- Proficient in troubleshooting hardware, software, and basic network issues
- Knowledge of Windows desktop and server operating systems
- Experience with Active Directory user account management and permissions
- Familiar with virtualization technologies such as Hyper-V and VMware
- Strong customer service and communication skills for resolving technical issues with end users
Timeline
Warehouse Worker /Counter Salesperson
Tradetools
02.2021 - 04.2023
Checkout Operator
Woolworths
10.2020 - 02.2021
High School Diploma -
Nerang State High School
Certificate III - IT
TAFE QLD
Diploma - Advanced Networking And Cloud Engineering
TAFE QLD
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