Mitchell Lee
Coles Bay,TAS
Summary
Dynamic manager with a proven track record at Iluka Tavern, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, achieving departmental goals while fostering a collaborative culture. Skilled in budget control and staff development, driving performance and satisfaction in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Manager
Iluka Tavern
11.2017 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Duty Manager
Coles Supermarket
12.2004 - 12.2018
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
Education
Prospect High School
Prospect Tas12.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Performance management
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Negotiation
- Product management
- Budget control
- Business development
- Business planning
- Key performance indicators
- Financial management
- Expectation setting
- Emergency response
- Expense tracking
- Contract management
- Brand management
- Safety procedures
- Employee onboarding
- Work prioritization
- Coaching and mentoring
- Policy and procedure development
- Inventory management
- Risk management
- Recruiting and interviewing
- Partnership development
- Change management
- Regulatory compliance
- Revenue management
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Team development
- Excellent communication
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Training and development
- Staff training
- Good judgment
- Process improvement
- Active listening
- Schedule management
- Problem-solving aptitude
Timeline
Manager
Iluka Tavern
11.2017 - 02.2025
Duty Manager
Coles Supermarket
12.2004 - 12.2018
Prospect High School
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