Mitchel Shabani
Melbourne,Australia
Summary
I am a Mechanical Engineering student currently studying at Monash College. A dedicated and patient professional with the ability to thrive under pressure, a positive mindset, and a commitment to continuous personal and professional growth. I bring extensive experience as a well-organized Resort Assistant (kitchen hand), Office Assistant, and Childcare Assistant, with a focus on enhancing team productivity through accurate administrative support, patience, empathy, and a nurturing attitude. Skilled in providing exceptional customer service, organization, and time management, I excel at coordinating invoicing, billing activities, and responding to internal and external requests promptly. Proficient in office software, and eager to adapt to new technology and challenging operations, I am confident in my ability to contribute effectively to your organization. I am ready to apply my experience, skills, and willingness to learn to succeed in the role advertised in your organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration Assistant
New ability services
, Botswana
12.2024 - 01.2025
- Maintaining up-to-date client records and support plans
- Ensuring that participants' needs are met according to their individualized plans
- Responding to client or family inquiries and resolving any issues
- Managed daily calendars for multiple staff members.
- Organized and maintained files, including electronic records.
Office assistant
Trubell Consultancy
, Botswana
01.2024 - 07.2024
- Receiving Phone calls
- Receiving documents for permit processing
- Assisting the consultant in filling forms
- Handled cash transactions efficiently
- Collaborated with team members to create cohesive work environment
Resort assistant
Khumosha Gamefarm& Campsite
, Botswana
10.2023 - 01.2024
- Maintained clean and organized work areas, ensuring compliance with health and safety regulations
- Handled phone inquiries, bookings for camping and corporate events, menu orders, and coordination with the Head Chef
- Welcomed guests, processed payments, conducted site tours, and managed events, including overseeing safety for quad bikes, canoeing, horse riding, and paintball activities
- Coordinated cleaning, maintenance, and prepared quotations for schools, corporate clients, and individuals
- Ensured adherence to food safety standards by maintaining sanitized workspaces and preventing cross-contamination
- Restocked pantry supplies and cleaned kitchen equipment and dining ware efficiently
- Worked independently or collaboratively as part of a team, with flexible availability for weekdays, weekends, and evenings
Waitress
Rodizio Restaurant
, Botswana
01.2022 - 12.2022
- Delivered excellent customer service with clear communication between customers and kitchen staff to ensure order accuracy
- Managed multiple tables and orders efficiently during peak hours
- Maintained patience and professionalism, handling the physical demands of shifts
- Prioritized time management for prompt service and collaborated effectively with team members
- Possessed strong menu knowledge to provide suggestions and address customer inquiries confidently
Playmaths Day care center
, Botswana
01.2019 - 12.2019
- Supervised children’s activities to ensure safety and engagement
- Helped children develop fine and gross motor skills through play and hands-on activities
- Encouraged creativity through arts, crafts, and music activities
- Read to children and led storytime sessions to develop literacy skills
- Maintained open and effective communication with parents or guardians regarding their child’s needs and progress
- Provided first aid when necessary and ensured children’s health and wellness
- Prepared snacks and meals adhering to dietary restrictions
Education
Bachelor of Mechanical Engineering -
Monash College
Melbourne10.2029
Skills
- Critical thinking and problem solving
- Ability to Multitask
- Ability to Work in a Team
- Microsoft Office
- Effective Time Management
- Fast Learner
- Adaptability
- Customer Service
- Good Communication
- Strong multitasking and time-management abilities
- Excellent communication and interpersonal skills
- Knowledge of child development and age-appropriate care
- Patience
- Empathy
- Nurturing attitude
- Familiarity with health and safety regulations
- CPR and First Aid certification
Certification
- Responsible Service of Alcohol (RSA) certificate
- Working with children
- First Aid Certificate
- CPR Certificate
- Infection Prevention and Control
- NDIS Quality and Safeguards Commission: All courses
References
- Tapiwa, Trubell Consultancy, +267 71799096, info@trubellshakhu.com
- Khumoyame, Khumosha Gamefarm & Campsite, +267 71423847, khumoshabw@gmail.com
- Tonde, Rodizio Restaurant, +267 72900651, tonderai11@gmail.com
- Cynthia, Playmaths Daycare, +267 72145405
Languages
- English
- Setswana
- Shona
Attributes
- Very good listener, who listens to understand and not just to respond but pays careful attention to detail.
- Enjoy analyzing things and coming up with a method of how to solve it.
- Experience as a Team Leader while working as an assistant, developed interpersonal skills such as good communication skills, being patient, and getting the point across while remaining professional.
- Able to work well with others and contribute to a team.
- Willingness to go above and beyond, take on new challenges, and contribute ideas.
- Strong work ethic and ability to understand and manage emotions.
- Team player who gets along well with people and knows how to adapt to different mood settings.
Timeline
Administration Assistant
New ability services
12.2024 - 01.2025
Office assistant
Trubell Consultancy
01.2024 - 07.2024
Resort assistant
Khumosha Gamefarm& Campsite
10.2023 - 01.2024
Waitress
Rodizio Restaurant
01.2022 - 12.2022
Playmaths Day care center
01.2019 - 12.2019
Bachelor of Mechanical Engineering -
Monash College