Mitchell Adams-Alcock
Point Cook,VIC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Crew Trainer / Shift Manager
McDonalds
10.2019 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Barista
Alamanda College
06.2019 - 11.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Biotechnology
Victoria University
Melbourne, VIC12.2025
High School Diploma -
Homestead Senior Secondary College
Point Cook, VIC11.2022
Skills
- Quality Assurance
- Equipment Troubleshooting
- Safety Compliance
- Staff Development
- Energetic and Enthusiastic
- Handling Customer Complaints
- Flexible Schedule
- Cash Handling
- Punctual and Reliable
- Team leadership
Timeline
Crew Trainer / Shift Manager
McDonalds
10.2019 - Current
Barista
Alamanda College
06.2019 - 11.2019
Bachelor of Science - Biotechnology
Victoria University
High School Diploma -
Homestead Senior Secondary College