Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Adams-Alcock

Point Cook,VIC

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Crew Trainer / Shift Manager

McDonalds
10.2019 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Barista

Alamanda College
06.2019 - 11.2019
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor of Science - Biotechnology

Victoria University
Melbourne, VIC
12.2025

High School Diploma -

Homestead Senior Secondary College
Point Cook, VIC
11.2022

Skills

  • Quality Assurance
  • Equipment Troubleshooting
  • Safety Compliance
  • Staff Development
  • Energetic and Enthusiastic
  • Handling Customer Complaints
  • Flexible Schedule
  • Cash Handling
  • Punctual and Reliable
  • Team leadership

Timeline

Crew Trainer / Shift Manager

McDonalds
10.2019 - Current

Barista

Alamanda College
06.2019 - 11.2019

Bachelor of Science - Biotechnology

Victoria University

High School Diploma -

Homestead Senior Secondary College
Mitchell Adams-Alcock