Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Mitchell Brook

Evanston South,SA

Summary

Experienced customer service and operations professional with nearly 10 years in customer-facing roles, and 7 years in team leadership. Skilled in fast-paced, high-volume environments involving customer resolutions and providing excellent service. Focused on efficiency, accuracy, and delivering exceptional customer satisfaction.

Overview

11
11
years of professional experience

Work History

Full Time Department Manager

McDonald's Smithfield
Smithfield, SA
11.2020 - Current
  • Resolved customer complaints and issues promptly and professionally.
  • Ensured compliance with company policies and relevant regulations.
  • Coached and trained new staff members, providing guidance on restaurant policies and procedures.
  • Collaborated with other departments to ensure a smooth flow of operations across the restaurant.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Worked with the Payroll Officer, ensuring people compliance and procedures were followed.
  • Managed food quality and safety.
  • Identified training needs among staff members and organized relevant workshops accordingly.

Crew/Crew Coach

McDonald's Smithfield
Smithfield, SA
09.2014 - 11.2020
  • Trained new employees, and completed online orientations.
  • Worked closely with other crew coaches to meet training goals and targets set in the restaurant.
  • Worked closely with Shift Managers ensuring all procedures were followed and correctly put in place

Education

Certificate - Fire Training/General
01-2025

Certificate - Provide First Aid
01-2024

Certificate - Food Safety Supervision
01-2023

Certificate III In Retail Services - McDonald's
01-2021

South Australian Certificate of Education -

Craigmore High School
Craigmore, SA
11-2016

Skills

  • Customer service
  • Employee training
  • Conflict resolution
  • Team collaboration
  • Food safety compliance
  • Cash management
  • Time management
  • Leadership
  • Customer engagement

REFERENCES

  • Rachael Hickman, restaurant manager, Smithfield McDonald's

0432388962

  • Liam Morris, supervisor, John Walsh, licensee

0420620477

  • William Pizey, Fleet Delivery Coordinator

0434919959

Timeline

Full Time Department Manager

McDonald's Smithfield
11.2020 - Current

Crew/Crew Coach

McDonald's Smithfield
09.2014 - 11.2020

Certificate - Fire Training/General

Certificate - Provide First Aid

Certificate - Food Safety Supervision

Certificate III In Retail Services - McDonald's

South Australian Certificate of Education -

Craigmore High School

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