MITCHELL CASTLE
Melbourne,VIC
Summary
Professional with a strong background in cybersecurity, skilled in incident response and vulnerability management. Known for effective team collaboration, adaptability in dynamic environments, and a results-driven approach. Equipped with expertise in network monitoring, risk assessment, and security protocols, ensuring reliable protection and mitigation strategies. Recognised for analytical thinking, problem-solving abilities, and unwavering focus on achieving organisational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
2nd Line Technical Support Engineer
Synergi Software Ltd
08.2023 - 08.2024
- Resolving complex technical issues promptly by identifying root causes and providing effective solutions, both remotely and on-premises.
- Identified, contained, and eradicated significant breaches in both cloud and on-premises environments, followed by supporting customers in implementing preventive measures to avoid future occurrences.
- Explaining complex technical concepts clearly and comprehensibly.
- Assisted in supporting, guiding, and developing the apprentice and first-line support team.
- Independently managed and delivered high-quality IT projects, consistently meeting timelines and exceeding expectations on complex tasks such as data extraction and cloud security implementation (Azure).
- Achieved a 100% CSAT score.
1st Line Technical Support Engineer
Synergi Software Ltd
10.2022 - 08.2023
- Managed infrastructure monitoring alert responses and developed a comprehensive database of common resolutions for various issues to assist my team in resolving these problems. These resolutions included disk errors, DHCP failure, DNS corruption, hardware failure, etc.
- Improved network performance and conducted routine system checks.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Achieved a 100% CSAT score.
1st Line Support
Vinet
01.2021 - 03.2022
- Responded to support requests from end-users and walked individuals through basic troubleshooting tasks.
- Logged tickets to perform fundamental troubleshooting before escalating
- Providing excellent customer service
- 100% CSAT score
Education
Diploma of Leadership - Leadership and Management
Swinburne University of Technology
06.2018
Skills
Certification
- CompTIA CySA+
- Blue Team Level 1
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Sophos Firewall Architect
- Sophos Endpoint Technician
- Mimecast Email Security, Cloud Gateway Fundamentals
- Microsoft MS-900, SC-900 and AZ-900
- Try Hack Me - SOC Analyst Level 1
Contact
Melbourne, VIC 3072
Education
Melbourne, VIC
Hobbies and Interests
- Try Hack Me - Top 5%
- Hack The Box - Top 20%
- Adventure Travel
- Indoor Soccer
- Golf
Timeline
2nd Line Technical Support Engineer
Synergi Software Ltd
08.2023 - 08.2024
1st Line Technical Support Engineer
Synergi Software Ltd
10.2022 - 08.2023
1st Line Support
Vinet
01.2021 - 03.2022
Diploma of Leadership - Leadership and Management
Swinburne University of Technology
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