MITCHELL CASTLE
Melbourne,VIC
Summary
Professional with a strong background in a high paced MSP environment. Skilled in networking, security implementation, vulnerability management. Known for effective team collaboration, adaptability in dynamic environments, and a results-driven approach. Equipped with expertise in network management/implementation, cloud solutions, on-prem management and excellent communication skills. Recognised for analytical thinking, problem-solving abilities, and unwavering focus on achieving organisational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
L2 Network Engineer
BusinessWorks
01.2025 - Current
- Explaining complex technical concepts clearly and comprehensibly.
- Resolving complex technical issues promptly by identifying root causes and providing effective solutions, both remotely and on-premises.
- Implement and manage networking solutions on a range of vendors including, Cisco, CheckPoint, Datto, Unifi etc.
- Implementation and management of cloud solutions such as: Autopilot, Endpoint, Azure AD, Defender for cloud, etc.
- Independently managed and delivered high-quality IT projects, for more than 30 dedicated clients over the wider Melbourne region.
- Full environment maintenance including; software deployments, endpoint configuration, task automation, etc.
2nd Line Technical Support Engineer
Synergi Software Ltd
08.2023 - 08.2024
- Resolving complex technical issues promptly by identifying root causes and providing effective solutions, both remotely and on-premises.
- Implement and manage networking solutions on a range of vendors including, Cisco, Sophos, Datto, etc.
- Implementation and management of cloud solutions such as: Autopilot, Endpoint, Azure AD, Defender for cloud, etc.
- Explaining complex technical concepts clearly and comprehensibly.
- Assisted in supporting, guiding, and developing the apprentice and first-line support team.
- Independently managed and delivered high-quality IT projects, consistently meeting timelines and exceeding expectations on complex tasks such as data extraction and cloud security implementation (Azure).
- Achieved a 100% CSAT score.
1st Line Technical Support Engineer
Synergi Software Ltd
10.2022 - 08.2023
- Managed infrastructure monitoring alert responses and developed a comprehensive database of common resolutions for various issues to assist my team in resolving. These resolutions included disk errors, DHCP failure, DNS corruption, hardware failure, login failures, etc.
- Improved network performance and conducted routine system checks.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Achieved a 100% CSAT score.
Education
Diploma of Leadership - Leadership and Management
Swinburne University of Technology
06.2018
Skills
- Microsoft 365/Azure
- Sophos (Firewall/Endpoint)
- Kaseya (Autotask, Datto RMM/BCDR, DarkWeb, etc)
- Mimecast
- Fortinet
- Hyper-V
- VMware
- WireShark
- Qualys
- Technical troubleshooting
- Network solutions
- Security incidents
- On-premise infrastructure
- Linux, Windows and MacOS
- PowerShell scripting
- Bash scripting
- Teamwork
- Adaptability
- Emotional intelligence
- Infrastructure monitoring
- Customer service
- Network security
- Firewall configurations
- Cloud solutions experience
Name & Contact
Certification
- CompTIA CySA+
- Blue Team Level 1
- CompTIA Security+
- CompTIA Network+
- Sophos Firewall Architect
- Sophos Endpoint Technician
- Mimecast Email Security, Cloud Gateway Fundamentals
- Microsoft MS-900, SC-900 and AZ-900
- Try Hack Me - SOC Analyst Level 1
Hobbies and Interests
- Try Hack Me - Top 5%
- Hack The Box - Top 20%
- Golf
Timeline
L2 Network Engineer
BusinessWorks
01.2025 - Current
2nd Line Technical Support Engineer
Synergi Software Ltd
08.2023 - 08.2024
1st Line Technical Support Engineer
Synergi Software Ltd
10.2022 - 08.2023
Diploma of Leadership - Leadership and Management
Swinburne University of Technology
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