Mitchell Clem
Brisbane ,QLD
Summary
A dedicated professional with a passion for exceptional guest service, skilled in administration, event collaboration, effective communication, and self-leadership. Known for positivity, loyalty, and a proactive approach, seeking a role in an environment that values growth and excellence. Committed to making a positive impact through good choices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Showroom Experience Specialist
Sleeping Duck
07.2023 - 12.2023
- Leveraged data analytics to identify trends and opportunities for product and service innovation, leading to introduction of new revenue streams
- Celebrated cultural diversity within team, organizing events and activities to promote inclusivity and mutual respect
- Led team through major showroom restructuring, fostering resilience and maintaining morale during transition period.
- Self-managed consultations and showroom experience of up to 20+ couples per day
Assistant Manager
Accor Hotels And Resorts
09.2017 - 04.2023
- Developed and implemented inclusive loyalty programs, boosting customer retention by 30%
- Cultivated strong client relationships, delivering tailored service while exceeding expectations
- Aligned front office team's goals with overall brand vision, earning recognition for hitting targets
- Managed tasks efficiently, pleasing stakeholders and improving satisfaction by 15% through customer feedback with focus on guest experience
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Resident Support Officer
Hotel Quarantine (Victorian State Government)
01.2021 - 04.2022
- Enforced COVID-19 compliance measures, prioritizing resident safety and well-being
- Provided compassionate support, maintaining accurate records and effective communication
- Oversaw daily operations, maintaining high guest service and safety standards
- Demonstrated courage in making difficult decisions, such as staff reallocations and budget adjustments, to ensure long-term sustainability
- Actively participated in Department of Health initiatives, promoting teamwork through clear communication
Assistant Manager
Accor Hotels And Resorts & Kakadu Tourism
02.2016 - 08.2017
- Developed engagement strategies with indigenous communities, promoting cultural immersion and successful partnerships
- Implemented innovative solutions to address logistical challenges of tourists and enhance guest satisfaction for 300+ persons per day during peak season
- Guided team through changes without disruption, ensuring staff engagement
- Demonstrated ability to effectively coordinate and manage resources during emergency situations, including dispatching & evacuating personnel and equipment promptly to address ever-changing weather conditions in remote location
Graduate Management Trainee
Accor Hotels And Resorts
02.2013 - 01.2016
- Completed comprehensive management training program, developing strong leadership and problem-solving skills
- Led and executed corporate events with meticulous attention to detail and adherence to brand standards
- Assisted in implementing change strategies during Mirvac Hotel acquisition, ensuring seamless transition of four new brands into portfolio
- Maintained transparency in progress against goals, implementing reporting mechanisms
- Upheld integrity through responsible management and use of resources
Education
Diploma - Hospitality Management
HTA
Brisbane 12.2010
High School Diploma -
Grace Lutheran College
Rothwell, QLD12.2009
Skills
- Microsoft Office
- Time Management
- Project Planning
- Supervision and leadership
Certification
Available On Request
Timeline
Showroom Experience Specialist
Sleeping Duck
07.2023 - 12.2023
Resident Support Officer
Hotel Quarantine (Victorian State Government)
01.2021 - 04.2022
Assistant Manager
Accor Hotels And Resorts
09.2017 - 04.2023
Assistant Manager
Accor Hotels And Resorts & Kakadu Tourism
02.2016 - 08.2017
Graduate Management Trainee
Accor Hotels And Resorts
02.2013 - 01.2016
Diploma - Hospitality Management
HTA
High School Diploma -
Grace Lutheran College
Available On Request
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