Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Novel Writing
Timeline
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Mitchell Frewen

Lidcombe,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service

Telstra Corporation
01.2021 - Current
  • Working towards and succeeding in Sales targets
  • Conflict Resolution
  • Maintaining Store Front’s Cleanliness
  • Working between Multiple Systems corresponding with personal clients and business clients
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Warehouse Worker

Marley Spoon
04.2020 - 06.2020
  • Inventory Management Operating forklift Sending and Receiving stock Operation of Navision System Fulfilling customer orders for assembly
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labelled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Completed cycle counts and monthly inventory.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.

Warehouse Worker

Sunnyfield
05.2018 - 02.2019
  • Organising deliveries to clients through couriers and personal drivers (Capital, TNT, Star Track)
  • Working with vulnerable clients and people with a disability
  • Operating the forklift
  • Inventory management
  • Operation of Navision System
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Completed cycle counts and monthly inventory.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Maintained clean, orderly work environment free of hazards.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.

Warehouse Clerk / Manager

Harvey Norman Balgowlah Heights
02.2016 - 05.2018
  • Stock counting and control
  • Driving heavy machinery (fork lift & picker license)
  • Providing excellent customer service
  • Use of POS systems
  • Opening and closing the furniture warehouse
  • Preparing and loading customer deliveries
  • Warehouse Logistics
  • Staff training and management
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Completed cycle counts and monthly inventory.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept warehouse up to safety and health regulations at all times.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
  • Simplified shipping and receiving processes for improved workflow.
  • Trained and developed warehouse staff on safety measures.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Team Member

JB-HI, Chatswood Chase
03.2013 - 07.2014
  • Sales of games, CDs, DVDs, and video game consoles
  • Maintaining the appearance of the store, restocking and general cleaning
  • Providing excellent customer service
  • Use of the transfer systems, operating systems and PDA system
  • Stock Management
  • Managing repairs and damages
  • Store room work
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Team Member

CEX Entertainment Exchange
01.2013 - 10.2013
  • Opening and closing the store
  • Customer service and store sales
  • Register work
  • Stock variance
  • Electronics diagnostics and testing
  • Maintaining the state of the store and shelves
  • Ordering stock and transfers
  • Management of other team members
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Store Attendant

Kids Stuff
01.2011 - 01.2012
  • Maintaining the appearance of the store, restocking and general cleaning
  • Providing excellent customer service
  • Stock Management
  • Working on the register

Education

Bachelor of Arts - English And Theatre

ACU
Strathfield NSW
10.2019

Skills

  • Customer Service
  • Customer Data Confidentiality
  • Managing Multiple Tasks
  • Professional Telephone Demeanor
  • POS Systems Expertise
  • Retail Sales Customer Service
  • Customer Relations
  • Documentation
  • Call Volume and Quality Metrics
  • Retail Materials Management
  • Coordination
  • Strong Analytical and Problem-Solving Skills

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Worked with Vulnerable and At-Risk clients- Ensured customers were safe, heard and provided support to achieve their needs in dangerous or unsafe circumstances. Recognised by manager and regional manager as the shining example of how to conduct oneself in these situations.

Affiliations

I am currently completing my Bach of Counselling and Psychological Studies at Australian College of Applied Professions.

Novel Writing

Working on a sci-fi trilogy for 5 years on and off. With 2-3 side projects delving into fantasy and anthropological observations.

Timeline

Customer Service

Telstra Corporation
01.2021 - Current

Warehouse Worker

Marley Spoon
04.2020 - 06.2020

Warehouse Worker

Sunnyfield
05.2018 - 02.2019

Warehouse Clerk / Manager

Harvey Norman Balgowlah Heights
02.2016 - 05.2018

Team Member

JB-HI, Chatswood Chase
03.2013 - 07.2014

Team Member

CEX Entertainment Exchange
01.2013 - 10.2013

Store Attendant

Kids Stuff
01.2011 - 01.2012

Bachelor of Arts - English And Theatre

ACU

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Mitchell Frewen