Mitchell Furley
Oran Park,NSW
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Client Advisor/Training Ambassador
Saint Laurent Paris (YSL)
07.2021 - Current
- Increased store revenue by consistently meeting and exceeding sales targets.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Maintained visual merchandising standards to create an appealing store environment for customers.
- Coordinated special orders for clients, liaising with vendors to ensure timely delivery of unique items.
- Acquired extensive knowledge of luxury goods across multiple product categories to provide well-rounded customer service experiences.
- Provided exceptional after-sales support to clients, resolving issues promptly and professionally.
- Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
- Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
- Served as an approachable point-of-contact for both management and trainees, bridging communication gaps effectively.
- Mentored new client advisors by sharing best practices and providing constructive feedback on their performance.
Interim Supervisor
JD Sports
11.2020 - 07.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Assistant
Rebel Sport
10.2017 - 11.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Apprentice Painter
RNC Painting
04.2017 - 10.2017
- Maintained a clean work environment by properly covering floors and furniture before starting any painting tasks.
- Ensured workplace safety with proper use of equipment, personal protective gear, and adherence to safety guidelines.
- Streamlined workflow by organizing tools and materials required for each job, ensuring easy access and reduced downtime.
- Prevented costly rework with thorough quality control checks after each job was completed, ensuring client satisfaction with the final product.
Sales Assistant
Athlete's Foot
10.2015 - 07.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Diploma of Sports Development -
Football NSW
Glenwood NSW10.2016
High School Diploma -
Mount Annan Christian College
Mount Annan, NSW09.2015
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Client Relationship Management
- Professionalism and Etiquette
Timeline
Client Advisor/Training Ambassador
Saint Laurent Paris (YSL)
07.2021 - Current
Interim Supervisor
JD Sports
11.2020 - 07.2021
Sales Assistant
Rebel Sport
10.2017 - 11.2020
Apprentice Painter
RNC Painting
04.2017 - 10.2017
Sales Assistant
Athlete's Foot
10.2015 - 07.2016
Diploma of Sports Development -
Football NSW
High School Diploma -
Mount Annan Christian College
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