MITCHELL GIBSON
Horsley,Australia
Summary
I am a friendly and motivated sales professional who provides top of the line customer service. I have the proven ability to establish and maintain excellent communication and relationships with customers, properly handling inquiries and transactions by delivering relevant and company standard solutions and procedures. I take pride in my skills of being organized, detail oriented, and reliable. I have several years of experience in retail, which has provided me with many capabilities to be a mature and valuable team member in the workforce. I further have a vast knowledge of the beauty industry, having studied as Make Up Artist. I have applied these talents as a Drag Entertainer to deliver a high level of work that is both engaging and satisfying for customers wants and needs.
Overview
6
6
years of professional experience
Work History
Casual Sales Assistant
Devils Paradise
Albion Park Rail, NSW
01.2023 - Current
- Increased customer satisfaction by providing excellent service and expert product recommendations.
- Handled customer inquiries and concerns professionally, resolving issues promptly and effectively.
- Boosted sales through effective upselling techniques and deep knowledge of product features.
- Contributed to team sales goals by consistently meeting or exceeding personal targets.
- Processed transactions accurately and efficiently, reducing wait times and enhancing overall customer experience.
- Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
- Assisted in inventory management, keeping shelves stocked and visually appealing to customers.
- Assisted with merchandising tasks, creating attractive displays that showcased products effectively.
- Assisted in the co-ordination of social media, graphics and website display.
- Provided daily correspondence with management regarding sales and KPI achievements, in the process of daily opening and closing bank drop tasks.
Drag Queen Entertainer
Ruby Jubilee
New South Wales, Australia
05.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proficiency in Microsoft applications and Meta Business programs for social platforms.
- Proficiency in Make-Up Application, with a high attention to detail.
- Highly curated knowledge of upcoming trends in fashion items and beauty products.
Retail Sales Assistant
Adairs
Wollongong, NSW
06.2018 - 10.2022
- Used POS systems to process sales, returns, online orders and gift card activations
- Worked closely with shift manager to solve problems quickly and handle customer concerns
- Assisted customers with prompt and polite support in-person and via telephone
- Used a consultative sales approach to understand customer needs and recommend relevant offerings
- Multitasking several duties in busy environments whilst serving customers
- Opened and closed store independently and prepared nightly cash bank drop for manager
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Logged reports, expenses, receipts and sales documents into a digital database.
Education
Diploma of Screen And Media (Beauty And Hair) -
South Coast Academy
Shellharbour, NSW06.2020
Higher School Certificate -
Wollongong High School of The Performing Arts
Fairy Meadow, NSW11.2017
Skills
- Strong Communication and Interpersonal Skills
- Complex Problem Solving
- Strong and Collaborative Work Ethic
- High Attention to Detail
- Strong Critical Thinking Skills
- Computer Proficiency and Microsoft Office
- Punctual, Reliable and Responsible
- Ability to Work in Fast-Paced Environment
references
- Teagan Karaczewski, Former Team Leader - Adairs Wollongong, 0401 786 298
- Kerrie Horsley, Senior Team Member - Devils Paradise, 0403 971 825
- Ella Kosarew, Drag Colleague and Personal Character Reference - 0423 267 835
Timeline
Casual Sales Assistant
Devils Paradise
01.2023 - Current
Drag Queen Entertainer
Ruby Jubilee
05.2019 - Current
Retail Sales Assistant
Adairs
06.2018 - 10.2022
Diploma of Screen And Media (Beauty And Hair) -
South Coast Academy
Higher School Certificate -
Wollongong High School of The Performing Arts