Summary
Overview
Work History
Education
Skills
references
Timeline
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MITCHELL GIBSON

Horsley,Australia

Summary

I am a friendly and motivated sales professional who provides top of the line customer service. I have the proven ability to establish and maintain excellent communication and relationships with customers, properly handling inquiries and transactions by delivering relevant and company standard solutions and procedures. I take pride in my skills of being organized, detail oriented, and reliable. I have several years of experience in retail, which has provided me with many capabilities to be a mature and valuable team member in the workforce. I further have a vast knowledge of the beauty industry, having studied as Make Up Artist. I have applied these talents as a Drag Entertainer to deliver a high level of work that is both engaging and satisfying for customers wants and needs.

Overview

6
6
years of professional experience

Work History

Casual Sales Assistant

Devils Paradise
01.2023 - Current
  • Increased customer satisfaction by providing excellent service and expert product recommendations.
  • Handled customer inquiries and concerns professionally, resolving issues promptly and effectively.
  • Boosted sales through effective upselling techniques and deep knowledge of product features.
  • Contributed to team sales goals by consistently meeting or exceeding personal targets.
  • Processed transactions accurately and efficiently, reducing wait times and enhancing overall customer experience.
  • Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
  • Assisted in inventory management, keeping shelves stocked and visually appealing to customers.
  • Assisted with merchandising tasks, creating attractive displays that showcased products effectively.
  • Assisted in the co-ordination of social media, graphics and website display.
  • Provided daily correspondence with management regarding sales and KPI achievements, in the process of daily opening and closing bank drop tasks.

Drag Queen Entertainer

Ruby Jubilee
05.2019 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Proficiency in Microsoft applications and Meta Business programs for social platforms.
  • Proficiency in Make-Up Application, with a high attention to detail.
  • Highly curated knowledge of upcoming trends in fashion items and beauty products.

Retail Sales Assistant

Adairs
06.2018 - 10.2022
  • Used POS systems to process sales, returns, online orders and gift card activations
  • Worked closely with shift manager to solve problems quickly and handle customer concerns
  • Assisted customers with prompt and polite support in-person and via telephone
  • Used a consultative sales approach to understand customer needs and recommend relevant offerings
  • Multitasking several duties in busy environments whilst serving customers
  • Opened and closed store independently and prepared nightly cash bank drop for manager
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Logged reports, expenses, receipts and sales documents into a digital database.

Education

Diploma of Screen And Media (Beauty And Hair) -

South Coast Academy
Shellharbour, NSW
06.2020

Higher School Certificate -

Wollongong High School of The Performing Arts
Fairy Meadow, NSW
11.2017

Skills

  • Strong Communication and Interpersonal Skills
  • Complex Problem Solving
  • Strong and Collaborative Work Ethic
  • High Attention to Detail
  • Strong Critical Thinking Skills
  • Computer Proficiency and Microsoft Office
  • Punctual, Reliable and Responsible
  • Ability to Work in Fast-Paced Environment

references

  • Teagan Karaczewski, Former Team Leader - Adairs Wollongong, 0401 786 298
  • Kerrie Horsley, Senior Team Member - Devils Paradise, 0403 971 825
  • Ella Kosarew, Drag Colleague and Personal Character Reference - 0423 267 835

Timeline

Casual Sales Assistant

Devils Paradise
01.2023 - Current

Drag Queen Entertainer

Ruby Jubilee
05.2019 - Current

Retail Sales Assistant

Adairs
06.2018 - 10.2022

Diploma of Screen And Media (Beauty And Hair) -

South Coast Academy

Higher School Certificate -

Wollongong High School of The Performing Arts

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MITCHELL GIBSON