Mitchell Halls
Product Learning Consultant & Marketing Media Specialist
Brisbane
Summary
Industrious professional with 5+ years experience in software implementation, digital marketing & e-learning. Seeking to take next career step and further develop skills with a respected organisation.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Product & Implementation Specialist
FinPOWER
03.2024 - Current
- Championed the implementation of finPOWER's finance software systems for multiple financial institutions across Australia.
- Conducted detailed requirements analysis for each project, creating customised solutions based on client needs.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Assisted the sales and marketing teams by creating bespoke software functionality tutorials and video content.
- Enhanced system adoption rates by leading comprehensive training sessions for end-users, ensuring smooth transition to new software platforms.
Product Marketing Specialist
Genics
04.2023 - 03.2024
- Managed strategic expansion of marketing efforts into India and Latin America, leveraging market research, cultural insights, and targeted outreach initiatives to penetrate new markets, drive brand awareness, and foster sustainable growth, resulting in significant market share gains and enhanced global presence.
- Development of innovative promotional materials and media assets, employing a creative and strategic approach resulting in increased brand visibility, customer engagement, and contributing to a measurable uptick in sales.
- Directed successful management of numerous business award applications, demonstrating proven track record of excellence in crafting compelling narratives, highlighting key achievements, and effectively showcasing organization's strengths, resulting in receipt of multiple prestigious awards and industry recognition.
- Conducted regular webinars and organized networking and special events.
Product Marketing Manager
Commit Works
10.2021 - 02.2023
- Led long-term projects focused on redesigning/redistributing all existing promotional and educational materials.
- Facilitated dozens of dynamic targeted marketing campaigns to over 5000 customers in 6 different languages.
- Introduced new marketing educational programs such as monthly webinars, showcasing features/improvements. Adapted current onsite software training program into several intuitive online courses.
- Coordinated translation process flow that ensured all educational and marketing content would always be available in all languages spoken by clientele.
- Improved client satisfaction and lightened workload on technical support team by introducing dynamic FAQ page that would display troubleshooting/instructional suggestions based on client user data.
Software Implementation Consultant
Commit Works
09.2018 - 10.2021
- Managed implementation of Commit Works’ short term planning software ‘CiteOps’ for operations across various industries, primarily mining and smelting.
- Led onsite training workshops throughout Australia as well as overseas destinations including Canada, Mongolia and Argentina.
- Personally coached and assessed over 900 employees on one 22-week project.
- Introduced more formalised cultural discovery phase for overseas projects to gain keen understanding of foreign business cultures/social customs to maximise team preparation.
- Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
- Created innovative new series of educational videos and interactive tutorials for clients to refer to post-implementation.
Business Analyst
Origin Energy
06.2017 - 07.2018
- Generated standard and custom reports to provide insights into business performance.
- Organised workshops, presentations and various training programs at major head offices and several regional gas fields.
- Conducted internal auditing and credentialing processes for a workforce exceeding 12,000 employees engaged in high-risk work, ensuring compliance with regulatory standards within the organisation.
- Analysed key aspects of business to evaluate factors driving results and summarized into presentations.
- Optimised data access and storage to improve performance of analytics systems.
- Performed gap analysis to identify areas of improvement.
- Executed analysis of risks and identified risk mitigation strategies.
Education
Bachelor of Psychological Science - Psychology, Linguistics
University of Adelaide
Adelaide, SA 01.2013 - 01.2017
Diploma of Screen & Media - Film And Television Production
Hamilton College
Adelaide, SA 02.2012 - 12.2012
Skills
- Project Managment
Training Facilitation
Adobe Creative Suite Expertise
Onboarding & LMS
Instructional Design
Digital Marketing
SaaS Implementation
Timeline
Product & Implementation Specialist
FinPOWER
03.2024 - Current
Product Marketing Specialist
Genics
04.2023 - 03.2024
Product Marketing Manager
Commit Works
10.2021 - 02.2023
Software Implementation Consultant
Commit Works
09.2018 - 10.2021
Business Analyst
Origin Energy
06.2017 - 07.2018
Bachelor of Psychological Science - Psychology, Linguistics
University of Adelaide
01.2013 - 01.2017
Diploma of Screen & Media - Film And Television Production
Hamilton College
02.2012 - 12.2012
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