Mitchell Hancock
Myrtleford,Australia
Summary
I am a collaborative and innovative individual within team environments. I possess a wealth of experience working in dynamic, customer focused environments and achieving best outcomes for clients and stakeholders. My greatest successes in these settings have been facilitated by my motivation and commitment to goals and excellent communication skills with colleagues and clients alike. My portfolio of work encompasses operational management, business strategy optimisation, business analysis, project management, digital marketing and solutions, human resource management and staff training. I excel in collaborative environments, deliver practical solutions and achieve organisational outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Event Supervisor
Sleeman Sports Complex
2018.01 - 2018.12
- Liaising with hirers
- Supervising staff (Ushers, Lifeguards)
- Problem solving event issues as they arise
- Operating timing gear for events such as State Championships
Digital Builder
TAFE NSW
2024.01 - Current
Pool Attendant
Tweed Regional Aquatic Centre
Murwillumbah, Kingscliff, South Tweed Heads
2022.01 - 2026.03
- Lifeguard
- Pool plant operations and maintenance
- Reception/Customer Service
- Swimming coach (Junior/Adult Squads)
- Facility maintenance
- Chief warden
Instructor/Senior Shift Supervisor/Senior Customer Service Representative
iFLY Australia
Brisbane, Melbourne
2019.01 - 2022.01
- Involved in setting up and opening two new facilities in Brisbane and Melbourne
- Level 4 Instructor (able to teach all levels of flying from first time flyers to advanced ‘proflyers’)
- Completing shift reports including daily summaries of revenue streams and KPI’s
- Developed and executed digital marketing campaigns on multiple platforms including Facebook, Google and Instagram.
- Supervising daily operations
- Training of junior instructors
- Compiling weekly reports on KPI’s
- Customer service
- Facility and machinery maintenance
Client Account Manager
Morely Pty Ltd
2016.01 - 2018.01
- Development of complex digital marketing strategies across multiple channels including Google Adwords, Google Display Network, Google Analytics and Facebook
- Building client reports on live marketing campaigns
- Managing client’s accounts and revising previous digital strategies
- Developing websites
- Building landing pages for social media campaigns
Recovery Centre Supervisor
Queensland Sports and Athletics Centre
2015.01 - 2018.01
- Lifeguarding
- Supervising Queensland Academy of Sport athlete’s recovery and training sessions
Pool Lifeguard
Sleeman Sports Complex
Brisbane Aquatic Centre
2015.01 - 2018.01
- Lifeguarding
- Pool plant operations
- Facility maintenance
- Event coordination
Education
Bachelor of Business - Management Major
Queensland University of Technology
Brisbane, QueenslandHigher School Certificate - undefined
Mount St. Patrick College
MurwillumbahWeb Development Foundations Certification -
Code Academy
2001.04 -
Certificate III - Aquatics and Community Recreation
Royal Lifesaving
NSWSkills
- Self-motivated and committed individual, highly capable of achieving work goals
- Self-aware in relation to strengths and areas for growth Open to feedback from colleagues and stakeholders and able to implement this to facilitate learning and growth in a professional capacity
- Exceptional customer service skills Demonstrated proficiency communicating with clients to identify and respond to needs and cooperate across various projects to improve end line outcomes
- Proactive worker, more than capable of taking initiative to ensure completion of tasks within set budgets, timeframes and standards
- Strategic thinker, capable of foreseeing/addressing any barriers to success and taking a leadership role by allocating responsibilities and resources
- Adaptable individual, excelling in dynamic environments where plans need to be adjusted to ensure success
- Strong interpersonal skills and proven ability to build genuine rapport with stakeholders and colleagues, creating professional relationships
- Strong technological skills and ability to leverage relevant technologies (existing and new) to improve communications, ensure security compliance and achieve team/unit outcomes
- Adept in building a deep understanding of technology and identifying the most appropriate implementation to complete work tasks
- Attention to detail in maintaining records and information in a manner that complies with organisational requirements
Certification
- Web Development Foundations Certification (2023) – Code Academy
- Full-Stack Engineer – Code Academy (Enrolled). Completion Date: 2024
- Advanced Resuscitation and Apply First Aid (2024)- Aquatic Education
- Certificate III in Aquatics and Community Recreation - Royal Lifesaving NSW
- Swim Coaches and Teachers Australia - Teacher of Competitive Swimming
- Pool Lifeguard - Accredited Training Company
REFEREES
- Jarrad, Kline, National Lead Instructor/General Manager (Perth), 0402419900, iFLY Australia
- Dwain, Fitzsimmons, Senior Attendant, 0410451767, Tweed Regional Aquatic Centre
- Duncan, Moran, Managing Director, 0402447494, Morelly
Affiliations
- Paragliding
- Mountain biking
- Hiking and camping
CITIZENSHIP, DRIVERS LICENCE AND MANDATORY SCREENING CHECKS
- Australian Citizen and Permanent Resident
- Current NSW Class-C, R Drivers Licence: 20962491 expiry: 07/07/2027
- Current NSW Working With Children Check (WWCC): WWC2551062E expiry: 07/11/27
Timeline
Digital Builder
TAFE NSW
2024.01 - Current
Pool Attendant
Tweed Regional Aquatic Centre
2022.01 - 2026.03
Instructor/Senior Shift Supervisor/Senior Customer Service Representative
iFLY Australia
2019.01 - 2022.01
Event Supervisor
Sleeman Sports Complex
2018.01 - 2018.12
Client Account Manager
Morely Pty Ltd
2016.01 - 2018.01
Recovery Centre Supervisor
Queensland Sports and Athletics Centre
2015.01 - 2018.01
Pool Lifeguard
Sleeman Sports Complex
2015.01 - 2018.01
Web Development Foundations Certification -
Code Academy
2001.04 -
Higher School Certificate - undefined
Mount St. Patrick College
Bachelor of Business - Management Major
Queensland University of Technology
Certificate III - Aquatics and Community Recreation
Royal Lifesaving