Mitchell Harley
Oberon,NSW
Summary
Dedicated IT Support Engineer with proven expertise at Milnsbridge Managed IT, excelling in network troubleshooting and identity management. Adept at resolving complex hardware and software issues while delivering exceptional user support. Recognized for effectively managing ticketing systems and enhancing operational efficiency through clear communication and collaboration.
Overview
10
10
years of professional experience
Work History
Level 2 Support Engineer -
Milnsbridge Managed IT
Penrith, NSW
11.2023 - Current
- Provided technical support for hardware and software issues.
- Diagnosed and resolved network connectivity problems.
- Created user accounts with appropriate permissions in Active Directory environment.
- Diagnosed complex technical problems and implemented solutions in a timely manner.
- Performed routine maintenance tasks such as patching, software updates and security scans.
- Maintained and monitored network systems, including firewalls, routers, switches, storage solutions and other hardware components.
- Installed, configured and tested computer hardware such as laptops, desktops and servers.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
Field Engineer -
Unisys Corporation
Homebush, NSW
01.2023 - 11.2023
- Carrying out hardware repairs across multiple devices produced by both Dell Technologies and Lenovo.
- Provide software support to end users, both home and commercial.
- Use of ticketing systems, including SRMS, Salesforce, and ServiceNow.
- Obtained Certificate IV in Information Technology.
- Qualified Dell and Lenovo service provider.
- Provided on-site support during system upgrades and installations.
Sales Associate/Support -
R.M. Williams
Leura, NSW
05.2022 - 01.2023
- Assisted customers in selecting products that met their needs.
- Maintained product displays to ensure an appealing shopping environment.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about the brand's heritage and product features.
- Collaborated with team members to achieve store sales goals.
Apprentice Plumber/Qualified Plumber -
Markwater Plumbing
Penrith, NSW
06.2018 - 05.2022
- Assisted with installations of plumbing systems in residential buildings.
- Collaborated with senior plumbers on complex repair projects.
- Communicated effectively with clients regarding service needs and updates.
Team Member -
Bunnings Warehouse
Penrith, NSW
09.2017 - 10.2018
- Assisted customers with product selections and inquiries in-store.
- Maintained product displays and ensured shelves were stocked correctly.
- Collaborated with team members to manage inventory levels effectively.
Mill Operator -
Aeris Tritton Copper Mine
Hermidale, NSW
10.2015 - 02.2016
- Operated grinding and flotation equipment to process copper ore efficiently.
- Monitored control systems to ensure optimal performance during milling operations.
- Collaborated with team members to troubleshoot and resolve operational issues quickly.
Education
Certificate IV -
Australian College of Commerce & Management
Wollongong, NSW11-2023
Certificate III - Plumbing
NSW TAFE
Mount Druitt, NSW04-2022
Higher Schools Certificate - High School
Nyngan High School
Nyngan, NSW11-2015
Skills
- Network troubleshooting
- Hardware repairs and installations
- Ticketing systems
- Identity management
- Software support
- System administration
Affiliations
- PC building and repair
- Gaming
- Cricket
- Rugby League
- Golf
Timeline
Level 2 Support Engineer -
Milnsbridge Managed IT
11.2023 - Current
Field Engineer -
Unisys Corporation
01.2023 - 11.2023
Sales Associate/Support -
R.M. Williams
05.2022 - 01.2023
Apprentice Plumber/Qualified Plumber -
Markwater Plumbing
06.2018 - 05.2022
Team Member -
Bunnings Warehouse
09.2017 - 10.2018
Mill Operator -
Aeris Tritton Copper Mine
10.2015 - 02.2016
Certificate IV -
Australian College of Commerce & Management
Certificate III - Plumbing
NSW TAFE
Higher Schools Certificate - High School
Nyngan High School
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