MITCHELL HARTNETT
Brookvale
Summary
A dynamic and dedicated professional with extensive experience in retail, customer service, and team leadership across multiple industries. Skilled in managing day-to-day store operations, inventory control, and staff training while consistently delivering exceptional customer service. Known for a strong work ethic, problem-solving abilities, and the capacity to thrive in high-pressure environments. Proven ability to drive sales performance, manage teams, and enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
Totally Work Wear
09.2023 - Current
- Oversee daily store operations, ensuring efficient inventory management, visual merchandising, and adherence to cash handling protocols.
- Supervise a team of retail sales staff and casual workers, creating schedules and maintaining rosters submitted 30 days in advance.
- Generate and analyze sales reports, providing actionable insights and collaborating with account management to support client engagement and sales initiatives.
- Process stock orders, maintain accurate inventory levels, and manage customer quotes.
- Coordinate supplier communications, manage returns, process refunds, and handle point-of-sale material requests.
- Lead training programs to ensure team performance aligns with business objectives.
- Ensure compliance with operational procedures, including stocktakes, dispatch of goods, order processing, and purchasing.
- Consult with clients/customer to understand the Printing or embroidery requirements
- Create and modify embroidery designs using software programs
Sales consultant
Calvin Klein
05.2022 - 06.2023
- Delivered product knowledge and personalized customer service, ensuring an exceptional shopping experience.
- Supported visual merchandising efforts, including stockouts, display setups, and promotional signage.
- Managed store opening and closing tasks, including register balancing and store tidying.
- Addressed customer inquiries, handled complaints, and ensured store cleanliness and organization.
Recruitment Consultant
QuickPick Jobs
12.2020 - 12.2022
- Managed incoming calls, conducted interviews, and coordinated effective communication with all candidates and clients.
- Represented the company at job fairs and provided tailored hiring solutions to clients.
- Administered the hiring process, including issuing offers, conducting inductions, and delivering role-specific training.
- Performed administrative duties, including bookkeeping, database management, and promoting job vacancies across various platforms.
- Coordinated onboarding logistics, including equipment setup, orientation schedules, and team introductions to ensure a seamless transition for new hires.
- Assisted in the creation and implementation of recruitment campaigns to attract top talent and increase company visibility within the industry.
Crew Trainer
McDonald's
01.2014 - 01.2022
- Prepared, handled, and stored food in compliance with strict safety and sanitation guidelines, ensuring adherence to health regulations and maintaining high standards of food quality.
- Trained new employees on operational procedures, food preparation techniques, equipment usage, safety protocols, and customer service, ensuring they met McDonald's high expectations.
- Led shifts, coordinated team activities, and managed inventory, ensuring stock rotation and minimizing waste.
- Resolved customer complaints and addressed service issues promptly, consistently maintaining a positive customer experience.
- Worked efficiently under pressure to meet service targets, ensuring quick, quality service while maintaining a high level of customer satisfaction and operational excellence.
Warehouse and Logistics
Next Athleisure
10.2019 - 10.2020
- Utilized RF scanning to pick and pack online orders, operate electric pallet jacks, and assist with unloading deliveries.
- Maintained a clean and safe warehouse environment, adhering to Occupational Health and Safety (OHS) standards.
- Organized and labeled packages for shipping, ensuring timely dispatch of orders.
- Updated and maintained databases with current information
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
Education
High School -
NBSC Cromer High School
Skills
- Financial Acumen
- Customer Relationship Management
- Sales & Upselling Techniques
- Staff Leadership & Training
- Inventory Control & Merchandising
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- Time Management & Organization
- Team Collaboration & Networking
- Research & Analysis
- Knowledge of POS Systems & SAP
- Strong Negotiation Skills
LANGUAGES
English
Timeline
Store Manager
Totally Work Wear
09.2023 - Current
Sales consultant
Calvin Klein
05.2022 - 06.2023
Recruitment Consultant
QuickPick Jobs
12.2020 - 12.2022
Warehouse and Logistics
Next Athleisure
10.2019 - 10.2020
Crew Trainer
McDonald's
01.2014 - 01.2022
High School -
NBSC Cromer High School
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