Mitchell Haylock
Toowong,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and proven history of exceptional time management and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Services Specialist
HBF Health Insurance
04.2024
- Enhanced client satisfaction by promptly addressing concerns and resolving issues related to health insurance coverage and eligibility.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
Business Assessment Executive (Contract)
DHL Express
08.2023 - 04.2024
- Assess businesses to qualify for a DHL Express Business Account
- Managed workload effectively by prioritising tasks according to deadlines and KPI’s.
- Researching Businesses for cold-calling
- Generated quality referrals or sales leads.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Claims Manager (Contract)
Suncorp Group
10.2022 - 04.2023
- Determined proper course of action for claims processing
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times
- Documented and communicated timely claims information while supporting accurate outcomes
- Managed complaints and resolved to the best possible solution
- Used critical thinking to break down problems, evaluate solutions, and make decisions
- Utilized General Insurance Code of Practice
- Performed duties in accordance with the applicable standards, policies, and regulatory guidelines.
Sales Advisor
Youi Insurance
10.2021 - 10.2022
- Increased sales by establishing rapport with customers and identifying their needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Streamlined processes within the sales team for a more efficient workflow, leading to better time management and increased productivity.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Customer Experience and Sales Agent 2IC Trainer
TSA Telco Group
01.2019 - 10.2021
- Responsible for intake of new team members and their facilitation and training around systems, policies and procedures under ACCC.
- Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm.
- Liaised with customers, management and sales team to better understand customer needs and recommended appropriate solutions.
Education
High School Diploma -
Flagstone State Community College
Flagstone, QLD12.2012
Skills
- General Insurance Code of Practice
- Insurance Policy Sales
- Premium Calculations
- MS Office
- Self-Motivated
- Dependable and Responsible
- Flexible and Adaptable
- Excellent Communication
- Multitasking Abilities
- Analytical and Critical Thinking
- Decision-Making
Certification
- Certificate III in Business
- Certificate III in Fitness
- Certificate I & II in Community Recreation
Timeline
Member Services Specialist
HBF Health Insurance
04.2024
Business Assessment Executive (Contract)
DHL Express
08.2023 - 04.2024
Claims Manager (Contract)
Suncorp Group
10.2022 - 04.2023
Sales Advisor
Youi Insurance
10.2021 - 10.2022
Customer Experience and Sales Agent 2IC Trainer
TSA Telco Group
01.2019 - 10.2021
High School Diploma -
Flagstone State Community College